Name the minimum yearly amount the merchant has to process to qualify for an appointment with us
What is $60,000
100
What portion of the account are we calling about
What is the Risk Matrix Portion
100
Who would win in a fight between Bruce Lee and Chuck Norris
Who is Chuck Norris's Chin Fist
100
Who do we know in the call center that had her first period at 13?
Who is Kristina Tolkacz
100
How many appointment slots in a board(not including extras
What is 20
200
Name the most common pricing scheme most companies have when they believe they are on Interchange pricing.
What is Interchange Plus
200
Name the technical standard for smart payment cards and for payment terminals and automated teller machines that can accept them
What is EMV?
200
Name the marital status and number of children the person to the left of you has.
What is __________________
200
Name three of Kristina's fears
___ ____ _____
200
When is an appointment qualified
What is after it passes through QC
300
Name the Operating System all call center computer are based on.
What is Chrome OS
300
Name three items you are required to ask for during the appointment setting portion of the call
What is "who is your current processor" "where would you gauge your monthly volume" and "will you have three merchant statements available at the time of appointment"
300
The cost of a hot pocket, can of soda, energy drink, and a bag of chips in our store.
What is $4
300
What is the one thing you do NOT call David
What is SIR
300
The minimum appointments set per week per appointment setter
What is 10?
400
Name three common POS systems/Gateways we are unable to integrate with.
What is Telefloral, FTD, 1800-Flowers, Mind and Body, Paypal & Ebay, Clover Station, Open Edge, RO Writer, Harbor Touch and X-Charge.
400
Name the two card types we refer to when asking a customer to gauge their monthly volume in credit and debit card transactions.
What is Visa and MasterCard
400
The first system you should use when you come in the office in the morning
What is the computer
400
Full Name (with perfect pronounciation) of the strange asian man that sits in the corner of the back office
Who is Hoang Nguyen
400
Name 2 reasons a appointment can come down from the board
What is ____ _____ ?
500
What are the three systems call center representatives use on a daily basis
What is Chrome OS, Uattend, and XenLeads
500
Finish the next paragraph of the script:
_____ this is _____ and im calling to notify you of a change to your MERCHANT SERVICES account
What is the change is in regards to the Risk Matrix portion of your account which monitors charge back activity and monthly volume for debit and credit card transactions
500
Name at least three qualities that make a great phone call.
What is enthusiasm, attentiveness, knowledge, following the script, being positive, and understanding the importance of staying calm :)
500
Name a hobby of any five fellow callers that you have learned about them since the beginning of employment...