PROSPECTS
CALL CENTER POLICY
CREDIT CARDS
PROCEDURES
MISCELLANEOUS
100
What does LYBUNT stand for?
What is Last Year But Unfornutately Not This
100
When you are getting an evaluation, what percentage must you get above in order to avoid a warning?
What is 80%.
100
Name 3 techniques that can be used to receive a credit card pledge
What is Deferments, installments, offer the window decal, UCF is going green, etc.
100
What bottom tab do you use in order to input a pledge?
What is the Financial tab.
100
How much does it cost to run UCF annually?
What is about $1.1 Billion.
200
When would a SYBUNT have given last?
What is in the last 2-5 years.
200
If a prospect donates $500 on a credit card, how much money does the caller receive as a bonus on their paycheck?
What is $50.
200
What type of credit card has a four digit CID security code?
What is American Express.
200
After you ask to update the employer what should you do?
What is check to see if it is a Matcing Gift employer.
200
Where is the UCF Medical City being built?
What is Lake Nona.
300
What 2 groups of prospects do we call that may not be graduates of UCF?
What is Parents and Friends of the University.
300
How many dials should you have on average per shift?
What is 120-150.
300
After the credit card information is saved by the student who processes the transaction?
What is a supervisor or a manager.
300
When is it appropriate to use the considering outcome?
What is when the prospect is unable to make a dollar amount commitment after multiple asks.
300
About how many undergraduate degree programs are offered at UCF?
What is 200-250.
400
Name three ways an alumni can give to the Annual Fund?
What is Pledge Card, Credit Card, Online.
400
What is the proper protocol to follow if you dial 911 on accident?
What is Do not hang up the phone! Let the operator know we are a call center and let a manager know.
400
What is our credit card goal for FY 2011?
What is 2000 credit cards.
400
What do you do if an alumnus wants to charge their credit card 10 times for $10?
What is change the monthly installments to 10.
400
What does COTM stand for?
What is Caller of the Month.
500
If a person donated $250 two years ago, what would be the first ask guideline?
What is $500.
500
What are the ask guidelines for a non-donor?
What is $200, $100, $50, and a credit card ask.
500
What is the best way to ask for a credit card pledge?
What is “Would that be on your Visa, MasterCard, or American express?”
500
What are the 4 main parts of a standard phone call?
What is Introduction, Update, Ask, (Rebuttal) and Thank you.
500
What year was UCF founded?
What is 1963.
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