Grammar
It exists when two independent clauses (also called main clauses) are incorrectly joined.
What is a Run-On sentence?
This shouldn´t happen after 5 seconds of silence in a call.
What is Dead-air?
This is what you read to the caller at the very beginning of the call.
What is Answering Phrase?
IN, ON, AT
What is a preposition?
When you don´t allow the caller to finish talking.
What is interrupting?
Is a verb tense which is used to show that an action has taken place once or many times before. It is most frequently used to talk about experiences or changes that have taken place.
What is Present Perfect?
When you don´t have the name or last name of a caller. How do you address the caller(MAn or Woman)?
Maám, Sir.
They are used to compare differences between the two objects they modify (large, small, fast, etc) They are used in sentences where two nouns are compared, in this pattern: Noun (subject) + verb + comparative adjective + than + noun (object).
What are Comparative Adjectives?
Two modal verbs used to address customers.
What are May & Could?
It separates two related, but independent clauses.
What is The semi-colon?
It is almost an order when spoken at the beginning of a question, but is polite when used at the end.
What is "Please"?