News and Info
How many pieces of News should you try to mention
What is two or three?
This is what you do if the prospect refuses the first ask?
What is rebuttal?
When does VanillaSoft work properly?
When is never?
How you should mark a call where the prospect does not want to donate
What is a refusal?
What is the theme used to decorate the call center?
What is Minecraft?
This part of the call comes before the News and Info segment
What is Rapport?
The amounts that should be asked during an ask ladder
$150, $50, and $25 or grad year
This information about a prospect you can not update in VanillaSoft
What is grad year?
The proper response to if the prospect has to leave early
What is schedule a recall?
What should you do if you're sick on the day you have a shift?
What is email the supervisors?
You should try to include one of these during News and Info
What is an involvement question?
This is how many asks you should do for non-donors
What is three?
These four Pieces of Contact Info can be changed in VanillaSoft
What are name, phone number, email, address, job, or place of employment?
The correct response if someone asks why you're calling
What is say that you're updating contact info, letting them know about news and info at the University, and fundraising (Be honest)
When are you allowed to use your phone during shift?
When is when using Duo to log in?
This is a good way to get more News and Info that is not on the N+I sheet
What is the college website?
What should you do after getting a pledge?
What is confirm the amount and fund, and send a link?
The amount of phone numbers you call for any given prospect
What is all of them?
This is what we do when someone doesn't want to be called again
What is mark as Do Not Call and leave a comment?
At least 2 ways to get game points
What are Pledge games, Guess that Caller, Hidden Minecraft Figures?
Ask them if you have any questions about the News and Info sheet
Who are the Supervisors?
What is the final ask you should do for donors?
What is the same amount they gave last time?
How you can view your calling stats for the day
What is clicking My CRM?
This is what we do when a prospect wants to donate by mail
What is mention that they want a pledge card, the dollar amount and fund in the comments?
You cannot add or switch in to these shifts
What are Monday Evening and Friday Day?