Defining Callous Leadership
This type of bad leadership is characterized by leaders who are uncaring, unkind, and indifferent to the needs and suffering of others.
What is Callous Leadership?
This New York City mayor is cited by Kellerman as callous due to his harsh treatment of minorities.
Who is Rudy Giuliani?
Callous leadership primarily falls under this broader dimension of bad leadership?
What is unethical?
According to Kellerman, leadership is a relationship between these two groups.
Who are leaders and followers?
One antidote to callousness in leadership is this interpersonal quality that involves understanding and sharing others’ feelings.
What is empathy?
Barbara Kellerman defines callous leaders as those who ignore or discount these three things—“the needs, wants, and ___ of subordinates.”
What are wishes?
Known as the “Queen of Mean,” this hotel magnate was notorious for mistreating her staff.
Who is Leona Helmsley?
One consequence of callous leadership is the loss of this crucial organizational element that relies on mutual respect.
What is trust?
Followers who excuse or rationalize a leader’s cruelty are displaying this kind of moral behavior.
What is moral disengagement/complacency?
Leaders can prevent callousness by maintaining open channels of this type of communication.
What is feedback?
True or False: Callous leadership is considered an “ineffective” type of bad leadership in Kellerman’s typology.
What is false?
Callous leaders often maintain power not through compassion but through this kind of behavior—marked by insensitivity and disregard.
What is cruelty or indifference?
Kellerman argues that bad leadership should be studied just as carefully as good leadership because it is this—
What is pervasive/common?
Kellerman suggests that followers share some of the blame for bad leadership if they do this.
What is enable or tolerate unethical behavior?
Organizations can counteract callousness by promoting this type of training that focuses on moral reflection and compassion.
What is emotional intelligence training?
Callous leadership represents the first of which four ethical categories in Kellerman’s classification?
What are the unethical types of bad leadership?
This type of follower behavior helps sustain callous leaders by tolerating or overlooking their harshness.
What is complicity or enabling?
Followers under callous leaders often experience emotional exhaustion and disengagement, two symptoms of what larger organizational problem?
What is toxic culture?
When followers fear punishment or losing status, they often respond to callous leaders with this passive reaction.
What is obedience?
Kellerman’s work suggests that we should judge leaders not only by their results but also by this ethical dimension of their behavior.
What is their moral conduct?
This emotion—or lack thereof—is the hallmark of callous leadership.
What is empathy? (Or lack of empathy.)
True or False: A leader can be competent and still be callous.
What is true?
Callous leadership damages legitimacy because it violates this moral expectation of leadership.
What is the duty of care?
The term Kellerman uses to describe followers who consciously go along with bad leadership.
What are conformers?
A truly effective and ethical leader balances competence with this moral trait, which is the opposite of callousness.
What is compassion/humanity?