WHO IS CALLING?
FIRST THING WE ASK FOR WHEN VERIFYING A CALL
WHAT IS A SECURE CALLER ID CODE?
MY DATES ARE ALL MESSED UP
SCHEDULE REBUILD
I NEED TO CANCEL MY ACCOUNT
WHAT IS ONLINE SELF SERVE?
ER IS ADDING A NEW STATE
WHAT IS KNOWLEDGE, ADDING A STATE?
I LEAVE THE CASE SET UP AS THIS WHEN ADDING A STATE.
WHAT IS OPEN IN MY NAME?
ER DOESN'T HAVE HIS SECURE ID
WHAT IS OPTION 2?
CAN YOU TELL ME 2 PPL YOU PAID ON YOUR LAST PAYROLL?
(THEN SEND MOBILE CODE)
YOU GUYS JUST TOOK MONEY OUt OF MY ACCOUNT AND I WANT TO KNOW WHY
WHAT IS MOST LIKELY AN SUI RATE CHANGE
CAN I CANCEL LAST WEEKS CHECK? I MADE A MISTAKE ON IT.
WHAT IS HOW TO DO A VOID/REISSUE?
ER IS CHANGING TO AN LLC WITH A NEW FEIN
WHAT IS ENTITY CHANGE?
ER IS GETTING A NEW FEIN AND WILL NEED TO COMLETE ENTITY CHANGE PAPERWORK
WHAT IS OPEN AND THE ENTITY CHANGE SET UP QUE WITH NO PAPERWORK?
ER CAN'T GET MOBILE CODE
WHAT IS OPTION 3
CAN I GET THE LAST 4 TO YOUR SSN PLEASE?
YOU GUYS DIDN'T PAY MY TAXES AND THAT IS WHAT I AM PAYING YOU FOR
HAVE YOU RECEIVED SOME KIND OF A TAX NOTICE?
I NEED TO PAY SOMEONE A BONUS CHECK ON THIS PAYROLL.
WHAT IS GUIDE THEM TO THE QUESTION MARK IN THE CORNER OF THE SCREEN?
ER SENT IN AMENDMENT PAPERWORK A WHILE AGO AND WONDERS IF IT HAS BEEN DONE
WHAT IS SF AND CHECK TO SEE
WHEN THEY SENT IT, DOES ADVANCED PAYROLL HAVE IT AND ARE WE WAITING ON SOMETHING
REMINDER: IT CAN TAKE UP TO 10 WEEKS FOR THIS TO BE DONE
WHEN WAITING ON A POA WITH THE PROPER WET SIGNATURE
WHAT IS OPEN IN MY NAME?
THE CALLER IS UNAUTH
WHAT IS ARE ANY OF THE AUTH PEOPLE ON THE ACCOUNT AVAILABLE TO SPEAK WITH?
YOU GUYS DIDN'T PAY ONE OF MY EMPLOYEES
IS THE BANKING INFO CORRECT FOR THE EMPLOYEE?
I NEED YOU TO HELP ME SET UP A GARNISHMENT
WHAT IS GUIDE THEM TO QUESTION MARK IN THE CORNER TO HOW TO SET UP A DEDUCTION?
I DON'T THINK MY PAYROLL WENT THRU TODAY
WHERE IS SUREPAY STATUS AND PAYROLL SUMMARY?
YOU HAVE MADE 3 ATTEMPTS TO CALL AND EMAIL TO GET THE DOCUMENTS YOU NEED TO COMPLETE YOUR CASE
WHAT IS CLOSED IN MY NAME?
NO ONE AUTH IS STILL WORKING THERE
WHAT IS START EXECUTIVE CHANGE PAPERWORK?
I CAN'T ADD AN ADDRESS FOR A NEW EMPLOYEE AND I NEED TO PAY THEM
ARE YOU ADDING A NEW STATE?
YOU GUYS DIDN'T PAY MY TAXES AGAIN
WHAT IS LET ME HAVE YOU SEND ME THAT NOTICE THRU CONTACT US
MY 941 IS MISSING OUT OF LAST YEARS PACKET FOR Q4
WHERE IS WEBORS?
ER NEEDS TO SEND IN NAP DOCS FOR AN AMENDMENT
WHAT IS AWAITING CUSTOMER IN ACVANCED PAYROLL QUEUE?