Communication Channels
What is the most common form of written communication used in the workplace for exchanging brief messages and updates?
What is Email
This invention revolutionized workplace communication in the 19th century, allowing messages to be transmitted quickly over long distances?
What is the telegraph
This invention revolutionized workplace communication in the 19th century, allowing messages to be transmitted quickly over long distances?
What is the telegraph
To maintain a professional tone in written communication, it's generally recommended to avoid using excessive amounts of this punctuation mark, which can make messages appear overly emotional or informal?
What is exclamation marks or exclamatory punctuation
In the realm of virtual meetings, this widely used platform allows teams to connect through video conferences. What is the name of this platform?
What is Zoom
In business communication, what term is used to describe a face-to-face interaction between two or more people within the organization?
What is A Meeting
In the context of workplace communication, these non-verbal cues include facial expressions, gestures, and body language?
What are non-verbal communication cues
Identify two common barriers to effective workplace communication?
What are language barriers and poor listening skills
To ensure meetings stay on track and within a designated time frame, it's common practice to create and distribute this document outlining the topics to be discussed?
What is an agenda
This popular real-time messaging platform is commonly used in workplaces for quick and efficient communication. What is its name?
What is Slack/Microsoft Teams
Name two tools commonly used in the digital workplace for people to communicate in real-time without being face to face?
What is Zoom, Facetime, Skype, Google Meet, Houseparty...
In 1876, Alexander Graham Bell made the first successful demonstration of this communication device, forever changing how people interacted over distances?
What is the telephone
Name three common tools used for digital communication in the modern workplace?
What are email, phone, and video conferencing
This term refers to the informal communication network within an organization, often characterized by rumors and unofficial channels?
What is the grapevine
Teams often use this cloud-based platform for collaborative work, where multiple users can edit documents in real-time. What is the name of this platform?
What is google workspace/drive
What is an advantage that video calls bring to businesses over audio calls?
What is the ability to convey emotions and meanings with body language and non-verbal cues.
In cross-cultural communication, this concept recognizes that individuals from different cultures may interpret the same message differently based on their cultural background?
What is cultural relativity
How can understanding cultural differences benefit workplace communication?
What is fostering inclusivity and avoiding misunderstandings
Attending industry conferences, joining professional associations, and utilizing online platforms like LinkedIn are common strategies for building and maintaining this important aspect of career success?
What is networking
To ensure the security of sensitive information shared in the workplace, employees are often encouraged to create strong and unique ones of these. What are they?
What are strong passwords
Explain the key differences between horizontal and vertical communication channels in an organizational context, and provide an example of each?
What is vertical goes up and down through the business (ex. Manager talks to Employee), horizontal goes through the same level of a business (ex. departments working together, employees talking)
This psychological phenomenon, identified in the 1960s, refers to the tendency of group members to avoid expressing dissenting opinions or challenging the group's viewpoint in order to maintain harmony?
What is groupthink/conference
Explain the importance of strategic communication in a business setting?
What is aligning communication with organizational goals and maintaining consistency
Ben Holmes will now pretend to be an employee who has been slacking off. You are now his manager. Please reconcile the situation professionally... (If you make it more dramatic/serious you get extra points)
Pass/Fail (Impossible)
When composing professional emails, it's important to use this feature to copy individuals who should be informed but are not the primary recipient. What is this feature called?
What is Carbon copy