CAM General
What does CAM stand for?
Contract Admin Maintenance
What is the difference between a disposition and an inventory?
For dispositions, the end user keeps the equipment. For inventories, the equipment is returned.
What is an asset writedown?
Lowers the equipment value to OLV (orderly liquidation value) or below based on the number of days in inventory.
What restructure group do financial change type requests get submitted?
Group 4
What does PAWS stand for?
Payment Adjustment Web Site
What is the system that disposition and restructure requests get submitted?
DRRS (Disposition Restructure Request System)
What is a tradeup?
Contracts where the customer has upgraded or changed equipment and funds are withheld from the new contract to close out the old contract.
What is an asset sale/term?
When an asset is sold out of inventory.
How many different groups of restructures are there in the DRRS website?
8
What is a pass through?
Funds we received in error that get forwarded to the dealer/vendor.
What are the two system CAM completes maintenance in?
Infolease & AFS
Can a cancelled contract have a new contract booked?
Yes
What is the most common way asset writedowns and sales are processed in Infolease?
Through mass data.
What are renewals?
Allows the contract to be extended past its original maturity date, continuing to bill for payments/renewals.
How many different types of requests are there in PAWS?
8
99% of incoming DRRS requests are resolved within 3 business days of receipt of required information.
What is a reset?
A new contract is booked to replace an existing contract to make a change that cannot be completed through a restructure.
On average, how many asset writedowns and sales are processed in a month?
15,000
What is an assumption?
When a new customer is assuming the responsibilities of an existing contract.
What is Payment Adjustment's SLA?
95% of adjustment requests are completed within 72 hours of approval on an accurate and sufficient request.
How many controls does CAM have?
10 controls
On average, how many dispositions and inventories does CAM process in a month?
5,000
What template is used when an inventoried asset is returned?
Template 390 Inv Susp-Returns
On average, how many restructures are processed in a month?
2,500
Approximately what % of requests are automated refunds?
45%