Community Building
This is the first thing you should do when meeting new residents at the floor meeting.
What is introduce yourself, make them feel welcomed, and inform them of important building rules?
This should always be fully charged before starting duty.
What is the duty phone?
This number should be called during a life-threatening emergency.
What is 911?
Students struggling academically can often visit this campus office.
What is the tutoring center and academic success center.
Finish the sentence: “I’ll just ask my…”
Who is my RA?
Name one way an RA can build community on their floor.
What is hosting programs, checking in with residents, creating bulletin boards, or facilitating conversations?
What time should rounds be completed?
What is 9:00 pm and 12:00am?
Residents should know at least this location in case of a fire.
What is the evacuation route or designated meeting area?
A student feels overwhelmed and anxious.
What is refer them to Counseling Services?
This month usually keeps RAs the busiest.
What is August?
You always see this resident alone, and they never attend events. What’s one thing you should do?
What is personally invite them or check in to see how they’re doing?
True or False: If you haven’t heard of anything happening in the building you can skip rounds.
What is false?
You discover water pouring from a resident’s ceiling at 7pm.
What is call after hours central plant?
A resident doesn’t know how to register for classes.
What is help them find their academic advisor on their Bannerweb.
What’s the most used phrase when students are telling you issues with their room?
What is “Have you submitted a work order?”
True or False: Community building only happens during the first month.
What is false?
You’re on duty and a resident reports loud music coming from another room. What should you do first?
What is respond to the complaint, assess the situation, address the policy violation professionally, and document?
A resident reports they lost their room key.
What is fill out a charge slip and have them sign it and give a new key.
Name three campus resources every RA should know.
The most common program food.
What is pizza or Wingstop?
Give three things that make a successful floor program.
What are engagement, inclusivity, and clear planning?
During your duty week, another RA asks you to cover their rounds while you already have plans. What should you do?
What is communicate with your team or supervisor before agreeing to any coverage and ensure duty responsibilities are covered according to protocol?
Name three situations that require contacting the GA on duty.
When should an RA refer instead of trying to solve a problem themselves?
When the issue is beyond their training or responsibilities.
Everyone on the team has one thing in common.
What is they’re here to support residents?