At the Desk
A user comes to the desk and asks where the Adult Basic Education Office is so you refer them to this building.
What is the Library Building Annex? - right across from the main library entrance.
A student needs to scan two sections of a book for a class. The book scanner requires that users acknowledge adherence with this law before using it.
What is copyright law or
Title 17?
A Cascadia student asks where they can get tutoring help, so you refer them here.
What is the Bock Learning Center?
A student asks for help with research topics in a class they have. This is an example of this type of question.
What is a Reference Question?
When you accompany the individual to the area or person they need; call ahead to other departments for them, or providing the individual with the phone number you are transferring ...
A user calls the desk and asks where they can find information on how long they can check out books for. You refer them to this.
What is the Borrowing and Access UW Libraries webpage?
A student is looking for a quiet individual space to study on the first floor. You refer them to these.
What are Individual Study Pods?
A UW Bothell student needs help with their physics homework, so you refer them here.
What is the Quantitative Skills Center?
When a fire alarm or power outage occurs in the Library, visitors may encounter these barriers near exits or hallways in the Library.
What are Emergency or roll-down Doors?
Standing when individuals approach, greeting them, smiling, making sure you are visible at the desk.
What is Communicating Approachability and Availability?
A user comes to the desk needing to find a book for a class they’re taking this quarter. You show them how to use this.
What is the UW Libraries catalog? (and then retrieve or request the item).
Located on every floor in spaces throughout the library, these can help users study sitting or standing.
What are adjustable height tables?
A UWB student asks where they can get their Husky card. You refer them here.
What is Summit Hall?
Someone comes to the desk looking for a lost USB drive. You refer them here.
What is the tech consultant at the Computing Help desk?
Do this if you need to step away from the desk (to eat a snack, get some water, visit the restroom, etc.).
What is inform other staff at the desk?
A user states they need to figure out what books their friend has checked out and asks you to look it up. You cite this policy before you respond.
What is Patron Confidentiality?
A student comes to the desk and asks how they can print in the library.This is the first question you need to ask them?
What is "Are you a UWB or Cascadia student"?
A student asks where they can find information about jobs and internships on campus. You refer them here.
What is the Career Services Center?
A student asks where they can find a large silent study space where no one is talking.
What is the Reading Room on LBA 3rd floor?
Ensure you do this if you become the only person at the desk to see and be seen by library users from any service point.
What is move to a central location behind the desk?
A user comes to the desk complaining about excessively high library fines. You can show them this for the details about these fines.
What is the Fines webpage on the UW Libraries website?
OR: What is Fines and Fees in their Alma account?
This technology is exclusively circulated to UWB students because of SAF and STF funding.
What are 7-day laptops?
When everyone must leave the building for an emergency, staff are asked to gather here.
What is the Evacuation Assembly Point? (the Plaza for LB1)
You do this if a user comes to the desk and asks you to make them a study room reservation reservation for a currently empty room that is reserved for someone else who hasn't shown up.
What is wait 15 minutes before cancelling the reservation and helping them make a new one?
In order to comply with state law and create an inclusive environment, avoid all of these things while at the desk.
What are discussions, clothing, and paraphernalia surrounding political candidates and campaigns?