HUH?
The Language of ...
She Said "What?"
The Tool Box
PotPourri
100
Listening that demonstrates attention and understanding.
What is active listening?
100
This form of non-verbal communication may be emphasized in western culture but varies among other cultures.
What is eye contact?
100
A type of question, and an example is: "Tell me what you think about this?"
What is a direct question?
100
ACT IT OUT!!
What is reframing?
100
Both the last names of the authors of your text
What is Harms and Pierce?
200
Putting yourself in someone else's shoes.
What is empathy?
200
Two key aspects of non verbal communication (SOLER).
What is sitting square on, open stance, lean forward, eye contact, relaxed?
200
It is a type of question. An example is:"Do you want to have a short break to gather your thoughts?"
What is a close ended question?
200
This helps the worker and the client gather their thoughts.
What is silence?
200
The worker assures the client of the limits, such as intention to hurt someone.
What is confidentiality?
300
The worker's use of past experiences to connect with the client.
What is self disclosure?
300
Words that are insignificant but affirm the continuation of the conversation.
What are minimal encouragers?
300
ACT IT OUT!!!
What is an indirect question?
300
This is an assessment tool that helps identify the multi-dimensions of someone's life.
What is eco-gram?
300
This is a stage of working with individuals in which we gather information and prepare for the first meeting.
What is the preliminary stage?
400
When the worker says what they have heard from the client.
What is summarizing?
400
Natural response is to convey empathy by indicating you have felt the same.
The "I know exactly how you feel trap"
400
A skill in the process that may start with, "Let's talk about what we can work on together."
What is contracting?
400
The workers culture, experience, knowledge, skills + their style and personality.
What is the "use of self"?
400
This is the 4 stages of the intervention process.
Preliminary, beginning, middle, ending (termination)
500
The worker provides their own interpretation of what the client has said and reflects it back.
What is paraphrasing?
500
Questions, prompts and statements used by the worker to examine or look closely at, discover and understand things
What is a probe?
500
When a worker says something to the effect that, "It is a common for people to feel that way when they go into a social assistance office."
What is normalizing?
500
The most effective way to formulate goals in a contract with clients.
What is Specific Manageable Achievable Realistic Timely
500
This is the 5 key principles of social work as identified by Harms and Pierce.
empowerment, authenticity, respect, social justice, strengths
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