Name that Issue
This is commonly known as BSOD. Why?
What is blue screen of death? This usually means OS issues to be corrected.
Can you remove fried pickles from the menu?
What is the Product Editor in the KAP.
My POS shows $1.99. My Kiosk shows the old price of $1.89
What is "run the price and menu sync" in the KAP.
Most common printer on kiosks in Tillster NAM estate?
What is the Diebold P1200?
My managers are following a customer issue. They told me to ensure they get updates as I send the notices to the customer. Where am I supposed to do this too?
What is "SML@Tillster.com"
My kiosk shows a white screen...
What is "you are not connected to the network."
I want to use coupons on my Kiosk.
What is Coupon Manager in Product Editor.
"How To Kiosk KAP Coupon Management Items"
My PinPads are not working and we have mass people in the store to order. What can we do?
What is "Turn On-Off Pay at Counter" in the KAP.
Most Common Brand Name of Kiosk in Tillster NAM estate?
What is Diebold Nixdorf?
If the Kiosk printer is reporting offline or in an error state...
What is power cycle the printer. Either locate the power button on the printer or if it’s not accessible then reseat the power cable on the printer or if the Diebold Nixdorf Kiosk the power cable is labeled 24v with red tab and connected directly to the PC.
My kiosk shows attempting to connect to server...
What is "you have no network connectivity."
Oh my goodness, I cant find the OS license key for activating on the Kiosk!
What is "Activate Kiosk Windows OS License by Phone"
The customer ordered the wrong chicken and now wants to have a refund? Oh my, where is that?
Where is "Refunds are made from the POS, not the Kiosk."
Most Common Brand Name/Model of PinPad in Tillster NAM estate?
What is Verifone P400?
My Kiosk does not show the Big Box Promotion...
What is run the menu sync in the Kiosk Admin Portal (KAP).
My Kiosk shows a red light but all transactions are going through...
What is "check your paper level" or "change your printer paper."
The King demands to see new items on the menu from the POS!
What is "Initiate a Menu Sync from Kiosk Admin Portal (KAP)"
Power cycle the pay terminal, then check network cables. Sometimes I may need to reseat the cables both power and network!
What is "Verifone P400 - Basic Troubleshooting"
The IP schema for Kiosks is unique. These can be found on page 12-14 for all brands, POS and network providers.
What is "Kiosk Self-Install Checklists v2025"
Replacing a damaged printer in the store...
What is get the predispatch hardware information for logistics to ship a printer. Then if needed, dispatch a Diebold Technician
My Canadian kiosk accepts credit cards, but all debit cards are getting declined.
What is check the Chase PNS Number for the store and check what are the TID assigned to the PinPads. (301 and higher)
My Printer in NAM is not "cutting" it well!
What is "Diebold P-1200 Cutter Issue Fix?"
How to Troubleshoot Kiosk Printer First Step...
What is perform a printer self-test print to confirm if printing and cutting is working, turn off the printer power, press and hold the FEED button while turning the printer back on. Let go of the FEED button, the button may need to be pressed again but it should present a self-test print receipt.
The King Chicken himself wants to self install kiosks at PLK-1111...
What is the Self-Install Onboarding Appointment Signup: https://shorturl.at/Hqgnx
Single Source of Truth in Technical Support...
Tillster Salesforce CRM and comments within the case on everything that is done or needs to be done.
If it is not written in the case, it did not happen!