Seating
This is what every party should get before calling their name
What is a basket of bread
This is how early we take call aheads
What is an hour in advance
When standing and waiting this is what you should do
What is walking the floor and sweeping
This is what you do when there are parties greater than 12 on weekend nights
What is transfer to a manager
What is the Mission statement
What is legendary food legendary service
If a guest requests a table instead of a booth this is what you do
What is Radio board and ask if there are tables available
this is the 4 pieces of information every call ahead you should as
What is Name, Party size, Time, special accommodations
This is what you do when stepping off the floor
What is telling a manager
this is what names does with a walk in large party
What is communicate with board
This G.R.O.W
What is guest right of way
This is what you do if you see a guest looking at the steaks
What is as if they want a pick a steak
What each line for the phone is for
What is line 1 to gos, line 2 and 3 board and call aheads, line 4 managers
This is what you do when putting a high chair at 123
What is take a chair away
This is what happens with an angry party
What is smile and get a manager
These are out core values
What is passion, parternship, integrity, fun , all with a purpose
If you see a guest with a walker or trouble walking this is what you do
What is a door swing
How many people if there’s “4 and a highchair?”
5 people
This is two thing you do when you need help
What is ask a manager and communicate with board
This is what you do if there is a small party
What is offering the bar top
This is service with heart
Howdy, Engage, Arrive, Respond, Thank You
How do we make sure we greet every guest who comes in
What is facing the the doors and standing in front of the host stand
What are the 2 things you do in between taking calls?
Silverware and kids menus
These are our biggest large party sections
What is the 500s and 300s
This happens every 15 and 45 minutes
What is restrooms checks and line dances
Big boss man jay