Orders
What type of orders can be processed for Canada market?
One-time, Dropship, NFR, OTG, Points and Loyalty Rewards orders
On BSI, what is the icon to process a Points order?
Yellow star (Rewards)
For the Return policy, where can the member returned their packages?
Either Calgary or Ontario Experience Centre.
How do we known the vitality essential oils in Canada market?
Plus line
Where to update Loyalty Rewards template?
Member’s virtual office.
What is the maximum amount of points a member can redeem in a month?
375 points
On Virtual Office, where can process an order with points?
On Reward points, then click on Shop Now to Redeem Points.
What is the policy for Will Call orders?
Orders must be picked up within 5 calendar days to prevent the order from being returned and refunded.
What promotions will received an OTG order?
Canada promotions
What is an exclusive promotion for Loyalty Rewards during the first days of the month?
$10 credits.
For NFR orders, which warehouse needs to be selected?
Canada Warehouse - NFR (Ship From USA)
Where can you process a Gift Certificate?
On BSI
What are the requirements to be a Brand Partner?
No Starter Bundle purchase, only have to give tax info (SIN) after making $500 a year.
What promotions will received a NFR order?
USA promotions
Where do we process LR for OTG Canada?
On BSI, in the tab Autoships
How can you process a Dropship order on Virtual Office?
Change market flag on website for US and choose US - English catalog, then proceed to click on Shop.
What are the 2 ways a member has to enroll?
While placing an order and without an order.
How can a Brand Partner received commissions?
Check or Direct deposit.
Where can you check Out of Stock products on KBase?
Shipping Hub
How can you process a Skip month for Canada?
On BSI, click on Autoships, then click on Process now, and click on Cancel button.
What is the important reminder about Essential Reward Will Call orders?
Essential Reward Will Call orders will not process until the member picks up the order.
What forms you need to filled out for a Refund or Replacement?
CDR for documentation and RMA.
Does Canada offer Return Labels?
No.
What is the unique catalog for Canada?
Natural Health Products (NHP)
Where can you cancel Loyalty Rewards?
On BSI on Autoships tab, then click on Remove.
On Virtual Office on Change Processing date, then click on Cancel ER Profile.