Scorecard Scenarios
A customer waits 12 minutes with no update — which area of your scorecard does this impact?
Transaction Efficiency / Personalized Service
“Check preconceptions at the door” encourages what kind of mindset?
An open and creative mindset
This CSS standard includes managing wait times, lines, and engaging waiting customers
What is Customer Wait Time?
Greeting customers byname and confirming their needs supports this OSS standard
What is Personalized Service?
What is the Jushi Promise tagline?
Exceptional cannabis. Unmatched care. Your elevated experience awaits.
You notice the promo signage is out of date — which category does this affect?
Cleanliness & Presentation
What does “Fail fast, learn faster” mean in The Jushi Way?
Mistakes are lessons; communicate early and grow stronger
Offering private consultation spaces and avoiding loud conversations reflects this CSS standard
What is Privacy & Discretion?
What does the “L.A.S.T.” method stand for?
Listen, Apologize, Solve, Thank
What does “Unmatched care” mean for customers?
Personalized service and empathy in every interaction
You forgot to mention The Hello Club to a new customer — which standard is missed?
Upselling & Cross-Selling / Loyalty Building
Which principle reminds us that leadership is a daily practice rooted in empathy and integrity?
Lead with Purpose, Passion, and Kindness
This standard includes suggesting companion products and staying promo-aware
What is Upselling and Cross-selling?
How is “Transaction Efficiency” measured?
Prompt service (~7 minutes), clear POS language, closes with gratitude
What word best describes Jushi’s approach to experiences?
Elevated
A team member forgets to thank the customer — what does this miss in The Jushi Way?
Service Recovery and Customer Experience
“Team Over Ego” means what in daily operations?
Collaboration matters more than individual recognition
How many minutes should service be provided within?
What is 10 minutes?
Why is “Cannabis Adherence & Compliance” non-negotiable?
It ensures legal, safe, and consistent operations
Which value connects most to “Exceptional cannabis”?
Knowledge
You spot a teammate ignoring ID checks — what’s the compliant response?
Report it immediately; uphold Cannabis Adherence Policy
How does “Collaboration Over Distance” support success across multiple locations?
It keeps teams aligned, connected, and present despite distance
Why is “Privacy & Discretion” essential in cannabis service?
To create a 100% confidential, stigma-free environment
What’s expected under “Professional Appearance & Grooming”?
Clean, compliant uniform and badge, neat grooming, scent-free
Why is the promise essential to every role at Jushi?
It unites all team members under one mission