Where you go to ask the Canvas Community for help.
What is the Ask a Question Forum?
100
The browsers Canvas supports.
What are Safari, IE, Firefox, and Chrome?
100
You log in to Zendesk and see a ticket that hasn't been answered. This is how you answer the ticket.
What is add a comment using the GREEN bubble.
100
A user doesn't know if they are receiving notifications. Where you go to check if Canvas is doing its job.
What is the Notifications tab under Admin Tools.
100
How often Canvas pushed changes to production.
What is every three weeks?
200
The name of the friendly folks that will help you in the Ask a Question forum.
What is a Canvas Coach?
200
The feature used to set different assignment due dates for different sections.
What is Varied Due Dates?
200
A faculty member asks a question that you can't answer. This is how you ask for additional help from Instructure HQ.
What is escalate the ticket?
200
A user can't submit an assignment. How you check to see what they see.
What is masquerade as the user?
200
The next release date.
What is October 5?
300
A faculty member asks you about extra credit. Where you go to learn what other schools do to address this issue.
What is the Ask a Question forum?
300
The feature used to create a window of time when an assignment can be turned in.
What are availability dates?
300
You see a ticket that was accidentally marked for IT. How you mark for the Faculty group.
What is change the assignee from CanvasHelp to CanvasTraining?
300
A teacher wants to know if the student has logged in during the last three days. Where you find this information.
What is page views list on the user details page (available only to Admins)?
300
Two changes that were pushed out this week.
What is update to conversations and regrading quiz questions.
400
The best EdTech user conference in the industry is held in what city in Utah?
What is Park City?
400
A user wants to know how to not get so many discussion notifications. What two ways would you recommend?
What is unsubscribe to discussions and check notification preferences?
400
The user hasn't answered your question in three weeks after repeated attempts. The status you move the ticket to.
What is Pending?
400
A student can't get into a course. This might be the problem.
What is the course hasn't been published yet?
400
How to be notified about upcoming changes in Canvas.
What is subscribing to the Product Release Notes?
500
The quiz question type used to create cloze questions.
What is the Fill in Multiple Blanks question?
500
A user wants to create a likert-style survey question. Which question type should they use?
What is the Multiple Dropdown question?
500
You want to ask the Canvas Support team a question that the user doesn't need to see. This is the color the comment bubble should be.
What is grey?
500
A student can't access course material or submit an assignment. These five reasons might explain why.
What is module is locked, files are locked, assignment availability dates, assignment submission type, module prerequisites.
500
The names of the seven new account-level reports released on 8/24.
What is
Last user access
Outcome results (includes outcomes tied to question banks)
Recently deleted courses
Students with no submissions
Unpublished courses
Unused courses
Zero activity