Acronyms
Chat Steps
Dynamic BDC
Customer Jargon
Potpourri
100

VOI

Vehicle of Interest

100

What should you always ask for at the same time in your chat? 

Phone number and Email

100

How often will you use Inside Dynamic? 

Every day

100

2 wheels on the back row of a pick up truck. 

Dually

100

He who shall not be named.

Voldemort

200

CAO

Contact At Once

200

Where you go to review your chat history if you think you forgot a step?

Other Conversations

200

Where do you get your schedule? 

FUSE

200

RWD

Rear Wheel Drive

200

How many states are in the USA?

50

300

MTC

Managed Text Chat

300

You should always confirm this on every sales chat? 

VOI

300

What is the email you should send missed punches to? 

farmingtonmissedpunches@dynamicbdc.com

300

FWD

Front Wheel Drive

300

Where in the USA can you stand in 4 different states? (name all 4)

Utah, Colorado, New Mexico and Arizona

400

ABC

Apple Business Chat

400

What step is "I would be happy to assist you with that today!" considered?  

Assurance of help

400

You should be expected to take at least ____ chats at a time.

5

400

AWD

All Wheel Drive

400

What state in the US share a name with a province in Canada?

Ontario, California

500

URL

Universal Resource Locator

500

It is important that you always try to _____ the customer's question on every chat.

Answer

500

If you need to request a day of, what email should you send your request to? 

chatrequests@dynamicbdc.com
500

What is the difference between AWD and 4WD?

You can switch 4WD on and off, AWD is on all the time.

500

Which cartoon family lives in 31 Spooner Street, Quahog, Rhode Island, USA?

The Griffins from Family Guy

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