Income (everyone's favorite subject)
Which of the following is incorrect when it comes to fluctuating income?
A. When a client has fluctuating income, the interviewer must document the hourly range of that fluctuating income or an average of hours worked in a pay period.
B. The terms fluctuating/non-fluctuating need to be documented on all types of income.
C. If income fluctuates on multiple rep checks, you will need to pend for additional rep checks or an H1028
D. Interviewer needs to document whether it is normal for the income to fluctuate from pay period to pay period or if income does not fluctuate.
E. The interviewer needs to document if the client has fluctuating or non-fluctuating income
C. If income fluctuates on multiple rep checks, you will need to pend for additional rep checks or an H1028
True or False:
When pending a client to provide verification of their home/residential address, you must include “Physical Address” in your statement.
True! You need to include the words "Physical Address" if you are pending for verification/proof of residential address i.e. client's home address
Which animal is Trina afraid of?
A. Clawing cats
B. Stinky June bugs
C. Adorable puppies
D. Terrifying turtles
C. Adorable puppies...I KNOW, RIGHT?!
True or False: Unearned income, like child support, is converted as well
TRUE- All monetary income is converted. This includes cash contributions, UIB, Child Support etc.
Remember: the conversion for monthly income is x 1
DOUBLE JEOPARDY!!!
True or False: Marlene loves food and Mexican candy, and often snoops around Jesse’s desk for the latter
True!
Food and Mexican candy are my two of my favorite things in life
Which is Maria’s go-to morning stop?
Starbucks- she cannot live without her white chocolate mocha...but really
What is a Homestead?
If client owns their home or are in the process of owning their home i.e. are paying mortgage, and this home is their residence, then this is considered a homestead.
Note: You should include all other property on H1010 and H0901
resource section, as well as pend client for verification of property if they did not provide this during the interview.
Do you let clients or hosts take bad food to use as mulch or feeding for their farm?
No, all bad food must be returned to the HFB.
True or False: WRE is applied to all income, both self-employment, employment, and all unearned income, to include RSDI/SSI, UIB, Cash Contributions etc.
FALSE- When it comes to Unearned Income, WRE is only applied to UIB (unemployment compensation)
What do you do with a Referral application once it has been complete?
You should place the completed paper app in the GSNAP coordinators desk with a note specifying it is a Referral and not a Google SNAP app, as the latter are tracked a certain way for reporting to Feeding America.
Client provided a signed and dated H1049 that indicated they are paid $360-$400 bi-weekly. Client tells you that their hours vary each week, but are paid cash at $20/hr and all income on the form is representative. What is an example of how to note this on the H0901?
Client states all income above is representative and pay rate is $20/hr. cash, but income fluctuates between 18-20 hrs./wk. dependent upon available work. Client provided H0149 as only source of verification as they are not in the habit of record keeping or bookkeeping, but have been advised to do so going forward; will not be pending for further verification.
Who has the best singing voice?
Mayra L.
She was on American Idol for a bit, I am sure we can find a clip somewhere on the internet!
Can volunteers receive food from events/distributions?
Yes, if it is 15 mins before an event is projected to end and they can be the first ones to grab food before clients are allowed for seconds.
True or False? Paulina is a "vegetarian"
True...
What is the Prudent Person Principle?
When staff encounter rare or unusual situations, HHSC encourages the use of reason and good judgment in making decisions. The "prudent person" principle allows staff to make reasonable decisions based on the best available information using: common sense, program knowledge, experience, and expertise. Staff should document the rationale in decision-making.
Client is a salaried worker and is paid $1,000/bi-weekly. Client’s company reimburses client on a separate check weekly for gas and mileage, depending on the distance traveled that week. Client brings you two of her pay stubs for her bi-weekly income. Is this income fluctuating or non-fluctuating?
Non-fluctuating since the checks are given separately. The salaried amount of $1,000 is non-fluctuating.
Which of the following is not an acceptable form of Identification?
A. A letter, dated from earlier that week, from an organization client visits for assistance with mental health. It is signed by his caseworker, along with the information of the clinic, and a contact number
B. Voter Registration Card
C. A receipt from a purchase made earlier that day where the company/store printed his name and client signed. There is a date and information of the company on the receipt
D. Wage or Check stubs from employer from earlier in the month
C.
A receipt from a purchase made earlier that day where the company/store printed his name and client signed. There is a date and information of the company on the receipt
DOUBLE JEOPARDY!
What is a Group Liability Waiver?
This is an internal document that serves two purposes: 1) To keep count on how many volunteers we get on a yearly basis and 2) for liability and publicity purposes
Client states they are paid in cash and do not file taxes or have FICA/FIT removed from their $200 weekly wages. Their only monthly bill is their $500 in rent. Assuming there is no other income in the household, what is their total monthly expenses and their total monthly income?
True or False: We should not assist clients who claim to be in a drug and/or alcohol rehabilitation center or program.
FALSE
We can still assist these clients, however, we are not allowed to interview. YTB application assistance is acceptable.
What is the correct way to approach the following?
Client comes in with two pay checks. You review the pay checks and notice that they both have overtime hours and that the 1st check is much higher than the 2nd check provided. You ask client if either of these checks are representative and client states that the 2nd check is the only rep check.
Interviewer should inquire about the average OT hours and what the OT rate is and why the 2nd check with OT hours is rep, but the 1st check with OT hours is not rep. Interviewer should document and pend accordingly.
Which of the following is not correct?
C.
If a client receives weekly assistance at a local shelter, but client does not have a personal phone number, you do not need to pend client for verification of homeless status, if you note client does not have a phone.
Which forms do you take to an event? What forms do you need to bring back and what do you do with these forms?
The (new) Client Sign-In List & Group Liability Waivers are needed for the event. These forms plus the Agency Order is what you bring back and leave with the Event Recruiter, if she is not at her desk, leave it in her CAP mailbox with a note of what is needed.
DOUBLE JEOPARDY!
True or False: You need to calculate and deduct WRE from the net self-employment when client has expenses related to their self-employment job
True!
If client has EXPENSES for their Self-employment income, we need to take WRE from the NET income.
Which of the following centers are we not allowed to interview, per HHSC?
A. CRU- Crisis Residential Unit
B. Reid Comprehensive Sanction Center
C. Magnificat House
D. Southeast Texas Transitional Center
D. Southeast Texas Transitional Center
HHSC has verified that this agency, along with Leidel Comprehensive Sanction Center, are agencies where client's receive 3 meals a day from the agency, therefore we are not to interview clients from these agencies.