Onboarding Material
OneStar's mission is to revolutionize the ____ job market by providing a premier, family first work environment where our people have the power to unlock their own and our customers' potential.
What is Mexican?
What is $65 - $229?
First step in effective objection handling
What is Acknowledging their response? / Showing empathy?
Pros can make up to ___% more revenue in the first year using Housecall Pro
What is 30%?
This week we had 1 hour lunch breaks. Starting next week we will have 30 minutes lunches.
What is True?
Three KPIs of our sales funnel during capa
What is Calls, Booked Demos and Attended Demos?
Feature that allows Pros to track their employees whereabouts
What is GPS tracking?
How long we allow a call to ring for before hanging up
What is 45 seconds?
Feature that allows Pro's to offer services/equipment on "payment plans" based on the Customers credit
What is Consumer Financing?
Minimum amount of calls we will ramp up to, per day
What is 250?
The four value propositions of Housecall Pro
What is Save time, Grow revenue, Get paid faster and Customer Experience?
Feature that allows Pros to get paid in minutes
What is Instapay?
All tasks and booked demos must be set to this time
What is Pacific?
Feature that allows Pros to win jobs while they sleep
What is Online Booking?
A demo booked for 9 am PST is at 12 pm EST
What is True?
3 pillars of a successful SDR
What is Determined, Coachable and Disciplined?
What are Service Agreements?
Devices a Pro can use for the demo
What is a Laptop/Desktop, Tablet or Smart Phone (Cell phone demos must be done with owner)?
This feature allows pros to easily create reports and track the important drivers of their business
What is Advanced Reporting?
Someone who has a growth mindset will be comfortable with not progressing
What is False?
4 deferment reasons for demos
What is -
Already a Housecall Pro customer, Not in the U.S. or Canada and Does not and is not planning to do ANY field service work within the next 6 months (repair, service, installations lasting <1 week), Unwilling or Unable to spend at least 20 minutes on the demo?
These 3 features help Pros increase revenue directly
What is Local Service Ads, Online Booking and Repeat Marketing?
Notes are left in these two places after a good conversation with a Pro
What is Callbar and Salesforce Notes Object?
This feature eliminates double data entry of invoices for Pros
What is Quickbooks integration?
The 3 most common objections we will hear on the phone
What is No time, No money and No Decision making power?