PTPs
How many days does a single ptp has?
7 days
Which command can I use to transfer a call
Shift + F11
Where can I create the complaint?
On Report Issue
How many days of diarization and which code do I need to enter when we have a deceased?
PDJ, 10 days
How many days of extension can be approved?
3 days max
How can I see the Empath account ID?
Shift + F7
Where can I create a PTP arrangement?
On overview or payment tab
How many days of diarization and which code do we need to enter if we have a Tempo NIS on the 3rd attempt?
ONM, 10 day
How many DPD max can be a customer to offer the FPP?
54 DPD
How can I see the customer address?
F8
Where can I see if the customers has multiple cards?
On the account tab
How many days of diarization and which code do we need to use if we enrolled a customer on a FPP
5 days and O/IHS
Can I take a PTP that an agent previously did, but the information that was entered is wrong?
Yes
How can I prevent overwriting the information on Alltrac?
Use "insert"
Where can I generate a temporary password?
On profile under "digital profile"
How many days of diarization and which code do we need to use if we do a CAD
5 days and O/INP / I/OLM
If I have an O/ICP, how many days of diarization do we need to enter on Alltrac?
We cover original ptp timeframe
How can I see customer's PN?
Shift + F10
Where can I see if there is an OKTSW in the account?
Under memory message
How many days of diarization and which code do we need to use if we transfer the account because is in the wrong department?
0 days and IWA