Etiquette
Name 2 types of etiquette
tea ,wine,table manners ,parties,international, restaurant, busiess dining, table settings
How many types of wine do we offer?
7
Where is the Capital One Lounge located?
Terminal D
What is the first service principle?
treat all guest and crew members with respect
What does PPG stand for?
Plaza Premium Group
What are the four parts of wine etiquette?
look swirl smell taste
name our coffee venders
la colombe and cultivar
Who can use our amenities?
everyone
What is the business vision of ppg?
To develop a household name in the airport hospitality services
What does COF stand for?
Capital One Financal
Who get to taste the wine first and last?
host
where can I get food besides the grab and go?
grazing station
How many nap pods do we have in the lounge?
2
What does PCI-DSS mean?
Payment Card Industry Data Security Standard
What does trip stand for?
Trust, Respect, Integrity and pride
Never follow the host when ordering wine? True or false
False
who is our sous chef name?
yousef
How long(max time) can you use the Yoga/fitness center.
45 mins
what is the capital one vision?
build and operate the best travel network experience in the country
Name the three PPG core values?
teamwork, innovation and excellent service
when your finished with your food rest your silverware at what position?
10 and 4
what is chef lee's position?
executive chef
What are the all lounge amenities?
fitness,prayer rooms,relaxation rooms,shower,nursing,lockers
what is the capital one mission?
deliver excellent, authentic, and empathetic service proactively and consistently
What is the name of the CEO of COF?
Rich Fairbanks