Sales Salad
Collision & Parts Pasta
Scrambled Eggs
French F&I
Service Sundaes
100
How are new vehicles staged on the Lot.
What is by age, model and color
100
Injury Report Notice should be filed where
What is ERIMS
100
This should be always be worn by all Sonic associates except Techs
What is Name Tag
100
Paint- Less Dent Removal
What is Dent Wizard
100
Tool used to set service appointments
What is X-Time
200
Where should be higher bucket vehicles to be displayed
What is on or around the showroom floor
200
Collision Center Sales Process has how many steps to success.
What is 10
200
This designated area should not be in the customer's view.
What is smoking area
200
This provides 100% replacement of any damaged wheel or tire due to road hazards for 5 years and unlimited mileage.
What is Wheel and Tire Protection
200
First Step in the service sales process
What is Meet and Greet
300
Participants of an Active Trade Apprasial
Who are salesperson, customer, used car manager (or GM)
300
Collision staff should never interrupt during
What is active sale with customer
300
Sales Opportunity New in Concept
What is SONIC
300
Sonic's promise to treat all customers with honesty, respect and Integrity
What is "Taking the High Road"
300
Number of steps involved in the walk around process
What is 7
400
This should be done M-F between the hours of 9-9:30 am
What is Trade Walk
400
When parts are delivered to Technicians what is required from the Tech
What is A signature
400
In 1997 Sonic was formed in Charlotte with only ______ dealerships.
What is 5 dealerships
400
Two most profitable items in F&I
What are finance reserve and vehicle service contracts.
400
Everyone who enters the shop should be equipped with what
What are safety glasses
500
All New cars should be fully released on the web within ________.
What is 72 hrs.
500
The collision center is not responsible for any personal items left where
What is in the vehicle
500
To be the best place in America to work and shop.
What is Sonic's Mission
500
Step five in the F&I process
What is Contact the customer
500
This is required in addition to receiving the guest signature and initials on the ipad prior to dispatching ticket a tech
What is signature on the hard copy authorizing line(s) on RO.
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