SYSTEMS
5 steps to a conversation is a _____________
system for building impulse
what time is TeleMapper photos due?
a member asks you to help them find a specific item in the store what do you do?
spot someone you see in a red vest and direct the member to them
WHAT ARE THE YEARS OF NISSAN ROGUES WE CAN'T DO?
PART TWO- PUSH TO START OR TURN KEY?
2014- 2016
PUSH TO START
what kind of name tag are we allowed to have?
where do we get them? is it different for Costco vs Sam's Club?
Costco- they need to be a vendor specific name tag. cannot say COSTCO
you can get them at the membership desk
Sam's club- you need to have a Cke lanyard
what are the two types of Fear Of Loss?
1. event
2. product
who is your TMM and what is there job?
what is there name and phone #
TMM is someone that directly helps you with communication between your managers and back end team
member comes back to you saying there special order was cancelled. what do you do?
1. check if you have the key in stock
2. if not explain that they give themselves 30 days to locate the key if not they cancel the order. we can always just re order the key for you.
1. FCCID
2. PART #
3. BUTTON CONFIGURATION
why is recruiting so important?
recruiting is the bloodline to your business. you always need to be recruiting to either replace or rebuild
why was the titanic named the unsinkable ship and how do we relate this back to our business?
the ship was designed to have compartments to stop the water from spreading.
how do we relate this to what we do?
we have compartments throughout our day. If we don't close them then they spread and effect the rest of our day
what are the rules at the podium (3)
1. cannot leave podium unattended
2. no food or drink besides bottled water
3. no texting at the podium
member comes up to you complaining that the price is higher than the last time they got a key. what do you do?
kindly explain that all prices increase every time we come back. it's still up to 50% off the dealership price. recluse
YOU ARE PROGRAMMING A TOY 117 SMART KEY. IT ONLY BEEPS ONCE. WHAT DO YOU DO? (2 ANSWERS)
1. CHECK THE BATTERY
2. IS THE KEY LOCKED
what is the difference between networking and resourcing
what is the difference between networking and resourcing
resourcing is field related, networking is on your development
** always network UP
why is being systematic important in the long run of our business?
our business is all about duplication, if it doesn't look easy we aren't doing our job.
being systematic is proof that we can take any client and be successful by implementing the systems we've learned
member texts Ring Central saying the key doesn't turn on the car, what do you do? (3)
1. troubleshoot with them
2. see if they have a spare
3. send an escalations email regarding the situation
you're driving the van and notice you have a flat tire, what do you do?
1. pull over safely
2. call owner and Jole
3. get the van towed to the nearest Firestone by your event
4. submit an RNA the van will be late. run podium only
I'm programming a Nissan Altima 2010 prox slot. try programming the keys went through the whole procedure. neither key works now. tried programming again, immediately goes to procedure failed.
what do I do?.
1. battery reset first
2. unplug there prox slot and plug it back in
3. program the key back in
what are the qualifications to be a Regional Consultant
1. 7 first gen owners
2. 3 second gen owners
3. $220,000 organizational sales
list the title of all the systems and theories
systems:
1. 5 steps to a conversation
2. law of averages
3. FUGI
4. 8 steps to success
theories:
1. bullet theory
2. stop sign theory
3. titanic theory
4. closing circle
list everyone that should be on the end of day email
1. promoting owner
2. TMM
3. ckeadmin@thesmartcircle.com
4. your coach
5. people that worked the van
1. get the member out of the event (Lyft, uber, ride) set realistic expectations for follow up calls
2. call a tow truck
3. talk the manager and explain the situation
4. call your TMM
5. send out escalations email (include what happened, manager you spoke to, members information and address tow is going to)
member only has a transponder key for a Subaru outback 2015. We quoted a Sub 025 combo. The remote won't go in, what do we do?
1. it could be the wrong key and they need a Sub 027 combo
2. it could be a defective remote, grab a sub 035 combo (it's the same FCCID) and see if it goes in
who are all of these people and what roles do they play in supporting us?
- April and Monica
- Shasta and Julianne
- Jole
- Brandi
April and Monica- all inventory related questions
Shasta and Julianne- all compliance related questions
Jole- issues with the van
Brandi- schedule