Cust rebutals
Immediately following an objection- What's the first thing we say back?
I completely understand
Where is designated smoking area?
Behind Body shop/ in front of Paint booth
How much Torque on 2.7 Turbo max?
430 poind feet of torque
What does- would you like and water or "burnt coffee" usually signal?
We have a sold client- Just closed a deal
166
When dealing with 3rd basemen- It's important to do this....
Confront them
Where do we put the trade keys after a dea and in what forml?
Inside of the 2nd Key room. Stapled and tagged to the Appraisal sheet
355 horsepower
Should you run from customer who says
Who wants to sell a car today?
Always- as fast as possible!
What is the official flower of Texas?
Bluebonnet
Correct response for- Can you send me a purchase order?
I'm stuck in front of a client right now but rest assured, I wouldn't bring you into the store if I couldn't deliver on my promise.
What line do we use at the end of every demo ride with customer?
Go ahead and pull into one of the sold spots.
MPG on 6.2L V8 on 1500 2wd
15 mpg to 21 mpg
Explain
Bullet?
Bogue?
Mullet?
Laydown
800 score
400 score
600-700 that doesn't realize it
Says yes to everything
What year was Chevrolet Established
1911
We do these 3 things when a new internet lead comes in?
Call, Text, Email
What information is needed when putting together a deal jacket/folder?
DL scanned, Address, Phone, Name, Email
Recommended charging percentage for Chevrolet EV & what is total distance available for Equinox EV?
80%
Total available miles - 319 @ full charge- 255 @ 80%
What does East/West mean? Explain
System to set appointment @ quarter and 3/4 hours
Name 5 recent discontinued Chevrolet Models? 2015 or newer
Cruze, Sonic, Spark, Impala, Volt, Bolt, Bolt EUV
When a customer (in front of us) shows us anothers online price---What should we do?
Call the other store and ask them to send over the price with 0 adds to our email and promise to be on the way!
What do we do with Customer plates after delivery?
We give them to the customer
What vehicle does not come equipped with Android Auto of Apple Car play?
2025 EV's
What are the gross points available during deals?
Selling price, Cash down, Rate, Term
What is the Capital of Kentucky?
Frankfort