Compliance
What is an OFAC check?
An OFAC check is the process by which organizations identify whether or not any parties involved in a transaction can be found on terror watch lists
I don't need your warranty, I have my own insurance.
I'm so glad you brought that up. Your insurance will cover you in the event of an accident but any mechanical issues you have they won't. How would that make you feel to not be covered in that instance? EMRP is going to cover everything but everyday wear and tear like oil changes, tire rotations, brakes, and rotors etc. With only a $100 deductible and this particular one will cover you for for 3 years or 36,000 miles. State and wait
I have a few more cars I want to go look at? (this is on the lot after a test drive)
I completely understand, let me ask you this. If my beautiful 2021 Nissan Altima you are looking at was the last vehicle you were to see....would it be the vehicle itself regardless of the deal....or would it be the best deal that the dealership presented to you? its always the deal customer says. Exactly! so follow me inside(pivot) and I will give you a quick 5 minute proposal so you have all the information you need to make a well informed decision
What type of energy should you come in with everyday?
BIG MONEY ENERGY
WINNING ENERGY
Where in ACE does the customer's mobile phone number need to be in order to get an ESQI text?
In the mobile/cell phone section
Who do we OFAC?
EVERYONE
3 benefits of LoJack
26 minute recovery rate
geo fences you can set on your phone
police get dispatched immediately
$10,000 if vehicle is not found
you can see where your vehicle is at all the time
peace of mind
I need to think about it(on the lot)
Of course you need to think about, I haven't given you enough information to not think about it! Follow me inside (pivot) and I will put a quick 5 minute proposal together so you have all the information you need TO think about it.
Name at least 4 out of the 9 ways to be deadly on the phones
Mindset
Posture
Energy
Connection
Enthusiasm
Passion
Believability
Have a great attitude
Drive
What is Terence's middle name?
Wyndell
What two things should we be checking on the vehicle every time before entering into ACE
VIN and miles
Why do we want our customers to finance with our preferred lenders?
We make a reserve and the process is smooth
What percent of sales is mental?
80%
What are the three rules of car sales?
Nobody walks till the boss talks
Buyer's are liars
If a customer leaves they aren't coming back(be back bus)
What is PI?
personal information
What us a reserve?
a % we make off the total amount financed
What are the 4 habits of highly successful sales people?
High Achievement Drive
Emotional Intelligence or EQ
Goal Clarity
Social Skills
What was RC's recent PR on bench?
425 LFG!!!!
Where are we scanning driver's license prior to test drive?
Fraud fighter
Benefits of GAP
In the event of a total loss your insurance company will pay what your vehicle is worth at the time of the accident. They will not pay what you owe on the vehicle. GAP is going to pay the difference of what insurance pays. In the event that you don't have GAP and you will more than likely be upside down you will have a tough time purchasing another vehicle because you already have a lien on a vehicle that you can't drive.
8 transitional phrases
I wouldn't expect you to
I understant
It's been my experience
I'm confident
Fair Enough
Allow me
Well-informed decision
No problem