Manager Station
The three steps to signing up a new FastPass customer is
"Scan, Select, Swipe"
What does "R60" do on the keypad?
Forces all the wraps back for 60 seconds.
How many air and water manifolds are in the backroom?
air - 2
water -2 (rinses and wrap sprayers)
What is the soap that we use in the prep guns?
What guarantee comes with the Express wash package?
A) 5 day
B) 10 day
C) 24 hr
D) no guarantee
D
What was the first car wash location that was built?
Monroe Ave
Website, Manager station computer, over the phone
Which direction do the second set of mitters swing?
side to side
What piece of equipment mixes water and chemical?
Hydrominder
What is the colored soap we use and what are the three colors that dispense?
Triple Foam is the soap and its purpose is for visual looks and the 3 colors we use are
Pink(red)
Blue
Yellow
The 3 services included in the Royal Wash package that aren't in the Express package are..
A)Undercarriage, brake dust, triple foam
B) Hot wax and ceramic sealant
C) Tire shine, undercarriage, and vision clear
D) Tire shine, brake dust, vision clear
A
Which wash location doesn't have vacuums for customers?
Henrietta
A customer comes in and wants to fill out a damage claim after buying a single wash, what are the steps you take to print another receipt?
Recall by sale #, type in sale # on original receipt, go to Cashier tab and select print receipt
Without looking at the keypad, how do you clear the queue
*clear and follow instructions on keypad 99999
What does the main air compressor send air to in the tunnel?
Pad Perfect
The difference between the yearly plan and monthly plans is this
1 month free with yearly plan AND... you can pay for yearly with cc or cash and monthly is only cc
Who is the company that the car wash equipment is ordered through..
A) Royal Enterprises
B) Sonny's Car wash factory
C) ULine
D) Car Washing R Us
B
A customer works for a dealership and wants to use 1 fastpass tag on multiple vehicles, what is his best option?
A) individual monthly memberships
B) An auto reloader plan that recharges the card like our fp members for a certain number of washes
C) buying wash tickets in bulk
D) both B and C
E) none of the above
D
What is the sign called that shows the customer which wash they are getting?
Wash confirmation board
When the tirebrush and bison brush don't spin but the oil levels in the power pack are okay, the blank inside the MCC is most likely tripped..
Motor Saver
What soap comes out of the grand entrance arch and presoaks?
Ultra
What is the pricing of all the monthly plans with tax?
Express - $21.59
Royal - $25.91
Royal Plus - $29.15
Royal hot wax - $43.19
Mario Daniele has been appointed blank by the Consulate General of Italy in New York.
Vice Consulate
When looking up a fastpass member account, how can we track their recharge date and the number of times they have come through the wash in the past?
A) Go to the History tab on the manager station computer once you have their account opened and both the recharge date and visit history are visible
B) Open the customer account and go to the customer tab to retrieve this information
C) Copy the sticker ID number and go to sale viewer to review the entire history of the customer and their monthly recharges
A
while answer C would be an option for complaints more than a few months old, the most recent customer visits and next recharge date are all visible by opening the customer account and viewing the History tab for fast, efficient customer service
When a vehicle passes over this piece in the tunnel, it helps tell the CTAs when to turn on.
The pressure pad
What does a solonoid do?
Controls water and chemical flow through valves..... And should be checked for corrosion (1 point)
What is the soap that helps dry cars?
A)Arid
B)Soap
C)Water
D)Hot wax
C)Arid- a drying agent beads up water before hitting blowers
The vision clear in the Royal Plus package does what?
A) is the chemical Arid in the backroom
B) makes sure the windshield stays dry
C) Is a beading technology that allows minimal use of wipers when it rains and allows the water to bead up the windshield
D) Both A and C
D
What other businesses does(did) the Daniele Family Own?
(1 pt per correct answer)
Southpoint Marina, Westpoint Marina, Mario's, Bazil, Daniele construction, Royal Atlantic Condominiums, Whole Foods, Country Inn and Suites, Bellagio Waterfront living, Royal Car Wash