what we SHOULD do
List everything part of your uniform
Black socks, all black non-slip shoes, black shorts with belt loops, black belt, hair up (if longer than shirt collar), name badge, name tag, Flying Ace hat, WALKIES! !!!CSATS!!!
When should you stay in the tunnel?
ALWAYS! Even when there is ONE car in the tunnel. You only exit the tunnel if its a quick towel exchange or the tunnel is clear of cars!
What was the first cereal manufactured?
Double points if you can say when and where
Triple if you can name all 3
Granola in 1863 by James Caleb in New York
Although, Granola was not commercially successful because you had to soak the bran nuggets overnight before they were edible.
What does CTA stand for?
Chemical Tire Applicator
True or False
Weeds and site litter is an opening, closing, and throughout the day task
True!
Please make sure this is getting done! There's enough time in the mornings and at night to do so. Throughout the day; if you are at kiosk, you can look in the rock beds around stack and queue; if you are in vac lot, make sure you're checking the grass, rock and mulch beds for litter and weeds! There will always be some!
True or False
Hearing protection should be worn in the tunnel and mech room
TRUE!
Even if you are just passing through, they should be worn!
Name 5 outside closing tasks
Double points for all 9
Empty canisters/trash cans; clean canister cones; site litter; unclog vacuums; separator bags/basket; WD-40 canisters/bases; clean around dumpster
What serial killer's life and crimes inspired these movies:
Silence of the Lambs, Texas Chainsaw Massacre and Psycho?
Ed Gein
Silence of the Lambs (skinning victims) ; Texas Chainsaw (loosely based on life and victims skin usage) ; Psycho (digging up graves and being obsessed with his deceased mother)
Name all the rinse bars in order
Hint: there are 6 bars; 5 rinses
Fresh x2, Rain Shield, Dry, Ceramic, Spot Free
Fill in the blank:
Car in neutral ______, NO braking, NO steering, ______!
PLEASE ; THANK YOU
Please and Thank yous need to be said to every customer LOUDLY and FREINDLY! We should be able to hear you inside the lobby saying the commands! We've missed this too many times on surveys!
True or False
Overrides should be written down at the end of your kiosk and tunnel shifts
True!
ALL overrides need to be written down at the end of your rotation shift! There have been too many days missing 10+ overrides written down.
What gets handed to the customers if they do not want to sign up or reactivate and what do you remind them about?
Receipt and brochure! Remind them that if they come back in 7 days, they get a refund going towards their first month. EVERYTIME!!! Reactivations require them to come back that same day and reactivate after purchasing a wash earlier that day. But only if they want to sign up/reactivate!
List at least 5 Cheerios flavors
Double for at least 10
Triple points for all 20 (that i have found)
Cheerios Oat Crunch Berry, Strawberry Banana, Honey Vanilla, Very Berry, Multi Gran, Pumpkin Spice, Original Cheerios, Honey Nut Medley Crunch, Honey Nut, Frosted, Cinnamon, Chocolate Peanut Butter, Chocolate, Cheerios Oat Crunch, Oat Crunch Oats and Honey, Oat Crunch Cinnamon, Blueberry, Apple Cinnamon, Frosted Lemon, and Vanilla Spice
Name all the soaps we use
Double points if you name the chemicals they use
Bug prep (clean), Pre-soak (Alkaline), Low PH (Plummet), CTA (clean), Sky Foam (Ez White), Tri Foam (Prizm red,blue,gold), Hot Wax (Nova)
What is something you should always say to the customer when trying to get them to sign up for a membership?
Extra points if you can name 2 things
SAVE MONEY! Saving money is a big selling point!
I LIKE/I LOVE! Tell them how much you love or like the TRULY UNLIMITED pass and the features in the washes!
How do you do rewashes at kiosk and who is allowed to do them?
Get Kerri's, Marah's, Aaron's, or Zach's badge!!!! We are the only ones who should be swiping badges for rewashes! NO JUST OPENING THE GATE!!!! Causes loading to be messed up!
List some busy work/wash upkeep items to do on very slow/rainy days or during customer service time?
Help out with PM (there is a binder for them), white wall, ceiling, tunnel brick wall, vacuum/prepgun separators, wash separator bags, grates, exit pad, entrance pad, clean inside and outside of kiosks, site litter/weeds, fluff mulch beds, wipe down equipment in mech room, mop/sweep mech room floor, windows and doors, lobby/office/bathroom walls, etc..
THERE IS ALWAYS SOMETHING TO CLEAN!
What serial killer was known as the giggling grandma?
Nannie Doss
Responsible for killing her husbands, children, multiple family members, and her own mother. She gained the nickname because she would often laugh during her police interrogations.
A. 6 Billion
B. 2.3 Billion
C. 1 Million
D. 7 Million
B
More than 2 billion cars are washed each year! Wow!
What is this months 'Monthly Focus'?
Customer Engagement and CSATS!
Visual- Smile, make eye contact, wave, thumbs up
Verbal- Say hello, small talk, SAVE MONEY$$!!$$
Body Language- good posture, NO PHONES!, good energy, NO SITTING while talking with customers
Always have CSATS on you and hand them out in the Vac Lot! 50 minimum for each month! They are important because they help us know what we need to improve on! Smile and show C.A.R.E!
Final Jeopardy
Get a sheet of paper!