T&C
If terms and conditions would need to be reviewed, who would you send them to?
Robert Stuligross
What is the standard payment terms for orders under 25K?
Net 15
After how many years does a parts request need to be sent over to RFQ?
If the equipment is over 5 years old.
What are the 3 main causes for change orders?
- Change in Pricing
-Change in Equipment
- Change to Shipping Information
What are the two power options that we offer in various solutions?
Hydraulic & Pneumatic
What is the most tell-tale sign that a conversation will need to take place regarding terms & conditions?
The client states that they are needing their PO signed & returned to them.
What is our standard terms for orders over 25K?
Upon Order 1/3: Net 7
Upon Approval Drawings Submission 1/3: Net 7
Upon Shipment 1/3; Net 15
When a client reaches out to us for a part quote request what should we be asking for?
PICTURES!!
Is a change order needed if an order was processed on WSH?
No
What are the three type of vehicle applications that we most commonly see?
Tank Trucks, Isotainers, & Railcar
Before going through the terms and conditions process with a client, What should we ask them ?
If we can stamp the PO stating that our terms also apply.
What can the CSR department extend payment terms to?
Net 30
What is the most common gangway model that we use for Truck Applications?
TCG-1000
List 3 changes on a Work Order do NOT require a formal Change order.
Category Change, Stage Change, Need by Date, Adding a VIN (Not CHANGING a VIN.)
What is our standard platform Width?
24"
If the client wants to put a NDA in place what is it required to be?
Bilateral
Where can you quickly look up what a companies payment terms are with us?
Look up the Customer in AX.
After what amount of time is updated scope needed ?
18 months
Who needs to approve waiving price adders?
CSM and/or Director of Sales and Marketing
The foot lock keeps the gangway...
In the stored position
What is our Cancellation Schedule
33% of contract price after order processing
§ 66% of contract price after submission of approval drawings
§ 75% of contract price upon release to fabrication, prior to first cut
§ 100% of contract price upon first cut of material
§ 110% of contract price after completion of fabrication (includes disposal expenses and charges)
When a CSR is putting in an order and sees that a customer is on prepaid status in AX, what should they do?
Call accounting to see why they are on prepaid status and if they truly need to prepay.
How much does a TC10-RC cost?
$22,532.00
When an engineer sends a CSR a change order request, what should be done first?
RFQ must advise if there are price adders/reductions.
Which type of vehicle is the Lehigh cage designed for?
Cement Trucks