Allstate
Our Allstate VSC is valid where?
Anywhere throughout the USA that there are ASE Certified Technicians
Your Workplan should have how many Overdue tasks at the end of your day?
Zero
Up to what dollar amount may be charged onto a Credit Card with no fee?
Maximum $2000.
To begin printing sales paperwork, what 3 pieces of info is needed?
Drivers License(s),
Insurance co. name with policy #,
Vehicle miles
Alex's dogs name is?
Mickey
Our Allstate VSC plans include what benefits?
Towing, Emergency Road Service, Rental Car Reimb, Trip Interruption
A Lead may be marked "Dead" after how many phone, text, email attempts?
3 Phone, 1 Text, 3 emails
When must we have the Insurance Card for the new vehicle that the customer just purchased?
Before they drive off
Our Allstate Theft Deterrent coverage includes?
Car Rental, Trip Interruption, Towing&Storage, $500.00 towards your Ins. policy deductible
If a customer is not ready to buy today, you can Snooze their follow-up for up to how many days?
90 days
All Carbiz vehicles are sold with a minimum of how much gas left before we add $5/$10 more?
All vehicles are sold with a minimum of a 1/4 tank of gas
The best way to close products, is to use what type of closing statement?
The "Option close" (would you like ??, or ???)
If we do not have the vehicle your customer is interested in, where in Drive Centric do you open a request for this vehicle?
Under Vehicles, add custom vehicle (you can also past a vin# in here that will auto populate make/model/etc)
How many miles away from both stores must a customer live for us to mail their License Plates to them?
25 miles or more away from both stores
What is the name of the very first email template that we are emailing customers today when trying to engage them for the first time?
"Covid - new leads"
What are the 5 major coverage's included with Allstate Complete Plans
Tire&Wheel, Dent&Ding, Windshield Repair, Interior, and Keyfob
All new leads and customer replies must be responded to in what time frame?
Under 5 minutes
If a customer is missing the Lien Release from their trade in, what should you do?
Have the customer call the bank with you there, and get the Lien Release mailed directly to us ASAP.
What 5 items of customer info are needed, prior to submitting their credit info to bank?
Who will be on the loan,
the address where it will be titled,
how much as a down payment,
the term of the loan,
payment expectations.