Ordering & Issuance
New cards must always make sure the names printed on them are this many characters or less
What is nineteen
Debit cards have a default limit of this many transactions per day
PIN maintenance must be done by the member themselves using this system
What is Interactive Voice Response (IVR)
To check the status of a transactions, you should go to this place in Keystone
What is the Network Log
True or False: If a member cannot read the CVV number, we can provide them it from Keystone
False: Keystone does not list CVV's at all
What is an HSA debit card
A Free Checking account has a daily limit of this amount for signature/PIN/Interbank Transfer or Bill Pay transactions
What is $5,000
This is the first place you go in Keystone when locking/unlocking a card for a member
What is Run Script / My apps
We must contact this department if a member does not recognize an Internal Transfer made on their account
What is Fraud Intelligence
International transactions on DF debit cards will incur a fee of this percent per transaction
What is 1%
True or False: We can issue any card design for international students
False
A Desert Connect account has an ATM or Cash Advance Limit of this amount per diem
What is $510
Changes made to Overdraft Coverage will take effect after this amount of time
What is the next day
If the member has not received their card after the standard shipping time, we must check this place to see if it was returned in the mail
Fraud Intelligence will notify a member using this method first when suspected fraudulent transactions may be occurring
What is a text message
Rush cards should arrive to the member in this many days
What is 3-4 days
Only this position is able to permanently increase a card's daily limit
Who is an ABMs (or BMs)
To submit a Travel Notification we need these 5 pieces of information
What is the card number, date range, travel destinations, email & phone number
If a card's status was changed to Hot due to a share charge off AND there is money owed, but the member wants to reopen the card we must contact this department
What is Collections
This is the MAXIMUM amount of days a card not present yet cardholder initiated transaction can have a pre-authorization hold
What is 10 days