Admins
Dr. Abu Daya's admin
Chianti Allen
A new patient has not been seen by our providers in how many years?
3 or more
What filter can you use to determine who the patient sees?
Appointment filter
How many attempts do we make to contact a patient?
2
Do you need an order to schedule?
Yes
Dr. Tallaj's admin
CV Heart Failure Admin pool
Do we take self referrals?
Some nurse practitioners in cardiology will accept a self referral
Do these patients need a referral to schedule?
No
What is the call campaign?
Automated calls to patients alerting them to contact us to schedule an appointment.
What is an ECHO described as?
An ultrasound of the heart
Dr. Booker's admin
General Cardiology- Scheduling pool
Where do we find NEW patient referrals in IMPACT?
Orders: Administrative
Documentation: Orders/Referrals Folder
How many no-shows often result in dismissal from clinic?
3
Which button do we use to create messages to admins/pools?
Communicate on the top left of the pool
How do we give prep to a patient?
Portal, verbally, or through mail.
Dr. Carrie Lenneman's admin
Cardiology-Oncology pool
What are all NEW patient appointment types?
NEW, NPP, NCO, NMD, and TEN.
When a return patient needs a hospital follow up, what appointment types may be used to schedule?
RET or DIS
Do we use abbreviations in our responses?
No
How long do stress tests take?
2-4 hours
Dr. Judd's admin
Arleita (Shawn) Carter
What test is often coordinated with NEW patient appts?
EKG
How can patients obtain their records from us?
Calling medical records dept or sending a message to their provider's admin
How do you assign/unassign messages in the pool?
Right click over the desired message
What are the appointment types for mailed monitors?
E30 and HOL