CARE
What does CARE stand for?
Confident, Attentive, Responsive, Empathetic
What does DEAL stand for?
De-esculate, Evulate, Act, Look
What is the Golden Rule?
Treat others as you would want to be treated
Whether you're a brother or whether you're a mother
You're stayin' alive, stayin' alive
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And we're stayin' alive, stayin' alive
Feel the city breakin' and everybody shakin'
When a lifeguard is confident, what are they confident about? (when it comes to positive guest interaction)
Their ability to maintain a test ready skill level due to ongoing participation
When a lifeguard is de-esculates a situation, what are they steps should they do?
Clear understanding of guests concern
Ask clarifying questions
Summarize what you heard to fix said problem
Why do we provide postive interactions for guests?
To make them feel welcome in our facilities
Risin' up, back on the street
Did my time, took my chances______________________________
Went the distance now I'm back on my feet
As a lifeguard what does being attentive mean?
paying attention to your Zone of Protection Area while on duty, anticipating and preventing potential guest issues
As a lifeguard what does acting quickly mean?
based on info gathered, and after considing options, take action to improve the situation.
What environment will you most likely find yourself working in and with who?
The public and co-workers in a diverse, multicultural environment
You see a sight that almost stops your heart
You try to scream
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When must you be responsive?
When faced with an emergency that requires you to quickly assess a situation + determine the best course of action.
ex: type of care and proper use of emergency equipment
When should you look at your outcomes?
What should you avoid when trying to create a positive environment?
being judgemental and biased based on your own personal background/experience.
I wanna hold 'em like they do in Texas, please
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Fold 'em, let 'em hit me, raise it, baby, stay with me (I love it)
What pharse relates to always maintaining eye contact and act courteously while being respectful?
Bonus: Why must you always appreciate the physical and emotional needs for a guest? What environment does it create?
Epmathy
Bonus: It creates a positive environment because a guest feels seen and appreciated when you take their needs into account
What does the term DEAL help you solve?
Difficult situations
In order to create an enjoyable experience that creates a positive environment what should you be as a lifeguard?
friendly, positive, and open-minded
He talks about you in his sleep
And there's nothin' I can do to keep
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From cryin' when he calls your name, Jolene