Resources
This is your best place to find additional Resources.
What is SharePoint?
When an HSR completes the welcome with the member we use this.
What is HSR Welcome tag?
The link that you can find useful reminders for the Care Center.
What is the Care Corner Reminder Hub?
This tag is the most used in the department.
What is Senior Reps?
Alarms that may only require looking at the complete event history or site notes before coding.
This link shows you information regarding devices and troubleshooting.
What is Device Support Knowledge Base?
The best tag to use if reaching out to Workfoce in Teams.
What is IDA-WF?
The alarm that we only push out till 7am if the member was not transported.
What is DMN (Delay Must Notify)?
I am the Link that will check the battery and location for Freeus Belle X & W Devices.
What is Becklar or Pineapple?
This will tag both Seniors and Management at once.
What is Senior Reps?
This saying is how we ensure we have all information in the history of the alarm and disposition when dispatching.
What is Who, who, why, who?
If needing to obtain additional information and it is not urgent you would?
What is contact your manager?
All steps completed, map location screenshot, distance from premise screenshot is what is required when Tagging.
What is Tagging Seniors for CNO alarms?