C
this represents the C in care where you show interest in the customer on a personal level
what is connect
You want to do this with confidence and knowledge
What is "always communicate"
You show this by taking responsibility and presenting solutions.
what is resolve
you do this to make yourself memorable before the survey
What is "end the call with a lasting impression"
Engaging in this two-way process by speaking and actively listening is key to building trust.
What is communication?
"I'm not sure about that"
what is not a correct way to communicate
When speaking to a client, you should avoid this kind of complex, specialized language.
What is jargon?
This is what you should do after resolving the issue.
What is "follow up with the customer?"
In holistic care, this connection-building approach addresses not only the physical but also the cultural, ethical, and spiritual needs of a patient.
What is person-centered care?
this is a state you can not put a member on hold.
What is Ohio
In professional caregiving, this is a clear and straightforward explanation of a client's care plan.
What is conveying information clearly and concisely?
This is the tone you should use when ending a call.
What is positive and conversational?
Maintaining eye contact and using appropriate verbal and non-verbal affirmations are essential for building this with patients.
What is trust?
This practice involves summarizing what the other person has said to ensure you've understood them correctly.
What is paraphrasing?
This means taking responsibility for solving a customer's problem.
what is Ownership
This is the act of wishing a customer well and ensuring they trust the resolution to their inquiry.
What is a warm sendoff?
The skill of verbally acknowledging and affirming a patient's feelings and experiences.
What is validation?
Instead of just hearing words, a communicator with this skill understands the emotion and concern behind the message.
What is empathetic listening?
This is what you should be for the customer.
what is Advocate
You should ask this every time before your closing script
What is "is there anything else I can help you with?"