Crisis Intervention
One key technique for de-escalating a crisis situation is this.
What is active listening
The letters IPN stand for this.
What is Individual Progress Notes.
On call is held by these positions.
What is Program Manager, Case Manager, Director of Programs.
This is the definition of healthy boundaries.
Positive experiences, relationships, and environments are key factors of this approach (that the PAD is based on).
What is Positive Youth Development.
A win-lose scenario between staff and youth is called this.
What is a power struggle.
This is the purpose of the IPN.
What is professional communication and teamwork to support youth safety and success.
The purpose of on call are these three things.
What is consult/support/guidance for immediate safety concerns or preventative safety action prior to the next business shift, legal issues, resolving unexpected and immediate staff coverage needs.
This is the difference between enabling and empowering.
What is rescuing vs. giving the opportunity for building skills and capacity.
A youth says something mean and yells "leave me alone" and storms away to their room. Your first response as staff is this.
What is give space and time for both staff and youth unless there is an immediate safety concern.
Giving away possessions or saying goodbye may indicate this risk.
What is suicide ideation.
If I am writing an IPN and am frustrated, this is an important step.
What is step away from the computer or the emotion/self care, regroup to objectivity.
These two things can be worked out without calling the on-call.
What is crisis that can be resolved without additional support, other non-emergency problem solving.
Note: it is good to use your professional training and best judgement in these cases. Even if things don't quite go smooth, learning will happen and things will work out. You are modeling problem solving to youth and other staff.
What is orientation to what is realistic, needed for success, gives time for critical thinking about personal agency.
A youth tells you they did well on a test at school. This is a growth mindset response.
What is "you are celebrating your steps towards your goals," or "you put in lots of effort," or ..."
988
What is the crisis and suicide hotline
An IPN is admissible in a court of law if this occurs.
What is a subpoena.
The youth demands you call the on-call. Your response is this.
What is clarifying the youth need, stating the timeline in which the on-call person will be working their next shift and available, active listening, invitation to write out concerns, support with coping and regulation.
A youth tells you that you are a terrible staff person. This is your response.
What is inviting the youth (at a time convenient for both) to discuss any concerns and make a plan for communication and meeting needs respectful to both and within program boundaries.
This is the ratio of positive interactions to negative ones for secure attachment to take place.
What is 20:1.
This is what you are listening for below the behaviors.
What is feelings and needs/what they are actually trying to communicate.
This is a potential harm an inappropriately written IPN could cause.
What is negative personal impact should a youth read, legal consequences to youth or staff or agency, creating bias in those who read the commentary.
If the on-call person does not get back to you within 15 minutes, you do this.
What is do what you can, continue to text/call, they will respond soon.
If emergency, call 988 (care crisis line) or 911 (imminent life threatening).
NOTE: On-call has 1 hour to come in if that is indicated.
A youth tells you that they have a boundary concern. You are single staff coverage. This is your response.
What is thanking the youth for telling you, checking immediacy of the concern and the safety. Planning with the youth for immediate needs and/or follow up. Call the on-call if safety concern.
This type of parenting style enforces rules while providing warmth and support.
What is authoritative.
NOTE: as opposed to Authoritarian--enforce, but cold, or Permissive--warm but don't enforce.