Training Day 1
What is the IC's and Care Coordinador job description?
IC - Initial referral, IPP's, Authorizations, CDER's, and Alternate Location
CC - Managing Case for Client & RCP’s, Authorizations, IPP’s & Care Plans Updates
Why is an EVV consent form required?
The law mandates that states implement Electronic Visit Verification (EVV) for all Medicaid and home health personal care services that require an in-home visit by a provider. (RCP Employee Handbook pg. 19)
What department trains RCP's on WellSky?
What is a new Authorization?
Inland Regional Center's allocated hours.
How do we file compliance documents?
All compliance documents should be filed with the date in MM/YY – Title format for easy tracking.
The three main operations departments for onboarding a client?
Intake department, Care Coordinator, and Quality Assurance.
Where is the E-Signature located?
Client's profile, edit profile, then eSignature.
Why do RCP need to enable locations when using WellSky?
To avoid fraud and location verification of services.
What is a duplicate authorization?
Escalated Concerns Process?
Care Coordinator, Senior Care Coordinator, Supervisor Care Coordinator, and Operations Manager.
What documents does the parent packet contain?
California Code Regulations/Title 17
Home Care Pulse/Activated Insights
EVV Consent
Emergency Contact Form
These are the three contact numbers required in a client’s profile?
Parent, Customer Service Coordinator, Emergency Contact.
The process of resetting the WellSky password.
1. Go to the RCPS Profile
2. Edit Profile
3. Go to Login
4. Check the box to resend the invitation email
5. Save
What is an Authorization increase?
IRC increases the hours of the consume.
What is an incident report?
An incident report is a formal written record of an accident/incident that occurred in a workplace. It documents what happened, when, where, who was involved, and how it was handled.
What manual contains our Inland Respite Purpose & Goals?
The Inland Respite Program Design
These are the essential attachments required in a client’s profile to ensure it is complete and compliant.
E-signature Authorization, IPP Initial/Renewal, and Parent Packet
What document is sent to help RCP with the WellSky app?
The Caregiver Mobile App Guide
What is an authorization decrease?
The IRC decreases the hours of the consumer.
Completed Incident Reports are sent to...
People Operations
What are the compliance documents?
IPP/CDER, IPP Addendum, Parent Packet, RCP in home, Medical Waivers, Care needs Assessment/Home Safety Assessment, and authorizations and/or CSC email.
What does the family room contain and why is it important to families?
Care logs, shifts calendar, contact information, and the care plan — making it a vital resource center for families.
It keeps families informed, involved, and connected
How to access Family Room Troubleshoot?
Client's profile, edit, login tab, click on resent the invitation email.
What is a termination authorization?
IRC terms the current authorization.
Who proceeds with the Program Switch?
CC Responsibility- retrieve term authorization for current program and most recent IPP
IC Responsibility- Proceed with program change.