M-Band
When is the slow roll out of the M-band begining?
Mid March
What is Vision AI?
Vision AI is Sword Health's computer vision technology that uses advanced AI to analyze movement and exercise performance in real-time.
Member's will be able to perform sessions via their own smartphone / tablet devices and the Sword App.
What new health solution went live this week?
Dawn
Identifying a Member's wearable has now been streamlined but do you know how?
The SN is on the back of the Wearable and box
When can we determine if a Member is eligible for Vision AI?
After enrollment
What is the name of Sword Health's internal AI assistant?
Gyo
How is the M-Band charger different?
It works both ways
What is the three way chat?
A unified interface connecting Member, Phoenix, and Physical Therapist.
Which German company was recently acquired by Sword?
Kaia Health
How is the delivery & set-up different for the new M-Band?
The wearable has a "Shipping/sleeping" mode and Member's will need to connect it to the charger to be able to pair with the app.
Can you name a reason why the Member might not be eligible for Vision AI?
1. The Client may not allow Vision AI
2. The Member has Red Flags
3. The Member’s device is not compatible with feature
In V's post, how many minutes of therapy had been completed (all time?)
100 Million minutes
For connectivity issues, how will the issue be resolved with the new M-Band?
1. Connect to the charger
2. Double tap the band 5x times (it will vibrate each time)
What is the fall back rule?
If a member’s personal device does not meet accuracy thresholds, they automatically receive a Thrive Pad
What is Sword's Chapter II?
The next evolution of our AI Care model: one that is proactive, continuous, deeply personal, and available 24/7 - built around conversation, long-term clinical memory, and clinician oversight.