Mammograms
How often should a routine mammogram screening typically be completed?
1-2 years
Where do most PCP referrals come from?
Nurse Practitioners
Can a patient schedule a mammogram and DEXA appointment at the same facility on the same day?
Yes
What does SDOH stand for?
Social Determinants of Health
What should you always offer a patient at the end of an outreach call?
A callback number and an opportunity to ask additional questions.
What incentive do all Humana mammogram patients receive for completing a mammogram?
$30
If a patient already has a PCP assigned through their health plan, what can Care Navigation assist with?
Scheduling an appointment and educating the patient about their assigned provider.
How often should a DEXA (Bone Density) screening typically be completed?
Every 2-5 years depending on different risk factors. (ex fractures, risk for osteoporosis, osteopenia, etc)
Name three SDOH categories we commonly assist with.
Food, Housing, Transportation
Where do we check for Care Navigation referrals?
Zendesk
What is one rebuttal you can use if a patient is concerned about radiation exposure from a mammogram?
The radiation exposure is very minimal, and the benefits of early breast cancer detection outweigh the risks.
True or False: We can discuss PCP information before verifying the patient's DOB.
False
What does a DEXA scan evaluate?
Bone density / risk for osteoporosis.
If a patient does not have an email address on file for SDOH resources, what outreach is required?
1 call attempt and 1 text attempt.
Where can you find Care Navigation workflows and scripting resources?
Shared Google Drive: Care Navigation