SIT
How many days can a customer use SIT at the governments expense?
What is 90 days?
How many minutes are you allotted until you are deemed late for your shift?
What is 5
What department confirms dates, times, and Service Providers?
Who is Booking
What region handles the state of Colorado?
What is Region 5
What Celeb is famously known for the sound "Hee-Hee"
Who is Michael Jackson?
How many dates should you get when a customer is requesting delivery out of SIT?
What is 2-3?
How many hours can you be late for ½ occurrence?
What is 4
What is the process for onsite Premove Survey scheduling?
o Customer selects "Onsite" in HSC
o Booking notifies a Service Provider of the need for an onsite survey
o The Service Provider then contacts the customer for scheduling
What are dispatches 3 primary functions?
o No-Shows
o ETA Tracking once an order is in route
o DA Address changes
What frog became a meme legend, often used to sip tea and ay "But that's none of my business"
Who is Kermit the Frog?
What department do "to do's" go to for a SIT request?
Who is Clearing (appropriate region)
How many days of bereavement are you allotted for immediate family?
What is 5
What are the steps to follow for a "no show" at Origin?
o Notify your Supervisor
o Escalate to booking
What shipment method works directly with dispatch?
What is Traditional
Which spiderman actor is dating Zendaya?
Who is Tom Holland
If the CRM shows a delivery date in services and SIT is listed, where are their HHG being delivered?
What is Storage
Where do you go to request time off correctly and how do you add that time request?
What is Nice – (go to the day you are needing off and add activity)
Which department manages approvals for date changes?
Booking
What is the CRM tag for the dispatch team?
What is HSA-Dept Dispatch
What fast food joint is known for their slogan "im lovin it"
What is Mcdonalds?
Where would you go to request a SIT extension?
What is Approvals
What is the correct process for calling out sick?
Contact the WFM Call Out Line at 833-200-9591 Notify your immediate Supervisor. Provide the following information:
o Your first and last name
o Your direct supervisor
o Whether you’re using Sick time or requesting PTO (PTO is not guaranteed due to a limited number of hours available per day)
o How many hours you’ll be using
o How many hours you'll have remaining
When a shipment is C/F or no touch, who books the hauler?
Who is Booking
What are 3 Escalation reasons we would reach out to dispatch?
o Crew Arrived After 5
o Crew No Showed
o Crew won't finish by 9pm CST
Which fast food joints mascot has red hair and pigtails?
What is Wendys?