SugarCRM
Dr.Joe called Author three times last week
What is "Events" tab?
General age requirement
What is 65 years and older?
Only the Social Security Office can update this information
What is Date of Death
Best option to find a member in SugarCRM
What is Humana ID number?
I need something to get mailed to a member
What is the Billing and Enrollment team?
A member has a refill soon
What is the "EDIT" tab?
What is "EDIT tab > medication list"
"Big Brother" of Medicare and Medicaid services
What is CMS?
What is "Temporary Address Change"
Sally's husband has submitted this LEGAL document to Humana to call on her behalf
What is a Power of Attorney?
Member is struggling with medication adherence
Who is the pharmacist?
Who is the Nurse
Mr Smith enjoys playing golf and watching MMA
What is "Member Story" tab
Prescription Drug Coverage
What is Part D
What is PDP?
This department can update a member's address, phone number, and communication preference
What is "RCC"
Must be announced when making Outbound calls
What is "calling from a recorded line?"
This team will review member complains and dissatisfaction inquiries
What is the Grievance and Appeals team
I need a Reference Guide, DLP, and CVG
What is "Knowledge Base?"
Inpatient hospital care, skilled nursing facility, and home health
What is Medicare Type A?
Author by Humana serves members in this areas
What is South Carolina
Unacceptable identification information
What is SSN?
A Claim needs to be investigated and reprocessed
What is the Service Operations Support team?
Member eligibility for Comprehensive Medication Review
What is the "pharmacy tab"
What is Medication Therapy Management eligibility
October 15- December 7
What is Annual Election Period?
This department will help members who are moving OSA to find a new Humana plan in their area
What is Direct Marketing Sales Team
Jessica Harry is Sally's daughter who calls often on her behalf. She does not have POA
What is Personal Representative?
What is PHI Release form?
I need to find an updated phone number for a member
Who is a Care Team specialist