Subject Codes
My baby ate some of the litter from the cat's litter box!
CLINGEST
Explain what 'poultry by-products' consist of.
“Poultry By-Products must consist of non-rendered clean parts of carcasses of slaughtered poultry such as heads, feet, viscera, free from fecal content and foreign matter except in such trace amounts as might occur unavoidably in good factory practice.
“Similar to ‘meat by-products,’ it is most of the parts of the bird that would not be part of a raw, dressed whole carcass. That may include the giblets (heart, gizzard and liver) but also other internal organs, heads and feet.”
Consumer contacts where the Engagement Specialist is unable to determine the appropriate subject code.
Q code
Thank you card for a complaint
T500C
If you don't fill out all of the red flagged fields in your case, what will happen?
You will not be able to close your case
This package of dog food has holes in the side!
CPKGDAM
Which food product is mentioned in the Top three key messages regarding feeding raw diets?
I placed a Vet Direct Order yesterday but I need to change it!
Transfer to Vet Direct
I'd like a refund for this Friskies cat food I'm not able to use.
TOCA TCHK
What is needed at the beginning of every case note you type?
A timestamp
A cloud of dust went everywhere when I poured the litter into the liter box
CLDUST
Why do pet foods use the phrase 'Complete & Balanced'?
Pet food makes up the entirety of a pet’s diet, so it needs to deliver all of the nutrients they need. That’s why pet foods so often use the phrase “complete and balanced.”
You have a dead air call. According to the Dead Air Calls Script, how many attempts do you make before terminating the call?
3 attempts
Dead Air Calls Script
Engage 39078
Please send me a Breeze Scoop!
T322 Telerx Breeze Scoop
The UPC barcode is the same as the ______ in Astute
Product Code
How do I know when this food expires?
IPKGCOPY
Why isn't there an expiration date on Tidy Cats litter?
Tidy Cats litter products themselves are non-perishable, non-food items that are composed of clays which do not require the inclusion of a Best If Used By date.
(Shelf Life Grid)
I'm looking to obtain some puppy starter kits for our next litter.
Transfer to Pro Club USA
Would you please send me a Fancy Feast lid for my cat food?
T118 Telerx - (2) Fancy Feast Lids
Think of this field as a secondary subject code to get more specific
NPPC Verbatim
I'm so happy to see that you're using recycled paper in your bags!
PPKGDES
Why can't I find Bella - Porterhouse Steak Flavor in Savory Juices - Dog food?
January 2023 - Brand has been discontinued.
This is Rockford Vet Clinic and we have a few questions regarding your Purina for Professionals program.
Transfer to P4P
I'd like to send you a photo of this dog food.
EGETPHOTO01
(letters/email/retrieval)
Please state the permission to contact questions. (remember these need to be verbatim)
May we contact you by email regarding brand news and promotions?
May we contact you by email to gather your feedback on our products and services?