Sales
Trivia
Trivia
Name a good way to build rapport with a customer.
Ask about their day, ask about their hobbies, empathize, show active listening, etc.
Famous host of Family Feud.
Steve Harvey
What year was OpticsPlanet founded?
2000
These Wonders of the World were vaults built to memorialize Pharaohs.
Great Pyramids of Giza (Pyramid/s is also acceptable!)
How far does a time off request need to be submitted for approval?
What does the abbreviation AOV stand for?
Average Order Value
Game Show with famous host slogan, "Come on Down".
The Price is Right
Who is Ecentria's Chief Operating Officer?
Andrew Mironov
The Boston Terrier is the offical dog of what U.S. State?
Massachusetts
What do you do if you are unable to arrive to work on time?
Call the Attendance Hotline
What is a Senior specialist's max discount %/empowerment?
15%
Game show with money filled briefcases.
Deal or No Deal
Name 1 or both of Ecentria's founders.
Mark Levitin or Pavel Shvartsman
What famous movie featuring best friend, Cameron, was primarily filmed in Chicago?
Ferris Bueller's Day Off!
What is the form a customer must fill out to start the return process?
Return Merchandise Authorization (RMA)
A Customer wants to price match a backordered sling mount with another online retailer. Can we match this?
No - In order to price match, the item must be in stock on both sites.
Game Show hosted from a Taxi.
Cash Cab
Ecentria Brand Slogan: Ad _____ ___ ______!
Astra Per Aspera
A baker's dozen typically represents what quantity?
When are we allowed to share personal opinions on laws, regulations, or policies to customers?
Never!
True or False? A customer can order both suppressor and non-suppressor items in the same order.
True!
Game show related to Slumdog Millionaire.
Who Wants to Be a Millionaire
What town is our warehouse located in?
Aurora
What system is used by many libraries to organize books?
Dewey Decimal System
Customer's shipping address is in the U.S. Virgin Islands, but package is lost in transit. How many days should we wait before filing LPC?
20 business days, US territories fall under international timeframes for LPC