Career Center Jeopardy: Training Series Review

Career Center Operations

100

What should you do first when a student or employer walks into the Career Center?

Greet students professionally, welcome them, and ask how you can assist them.

For students:

• Ensure they sign in and collect their SID number.
• Connect them with Career Center services.
• When scheduling appointments, ask about their major and whether they are seeking employment.
• Remind students to send their resume draft in advance if they would like feedback.
• Share information about current internships, job opportunities, and upcoming workshops.
• Invite students to upcoming events.
  • Hint: "Did you know we're hosting a Career Fair next Tuesday? We'd love for you to attend. Here's a flyer!"

For employers:

• Collect their contact information and learn more about their organization.
• Ask if they are currently hiring and whether they have flyers or promotional materials available.
• Explore opportunities for collaboration and partnership.
• Invite them to participate in future events.
  • Hint: "We have an upcoming employer tabling event. Would your organization be interested in participating?"

200

A student calls the Career Center but the staff member they need is unavailable. What information should you collect, and what should you do next?

Collect the student's name, contact information, and reason for calling, then pass along the message. *if you are able to take initiative to answer the students questions please do so. 

300

What tool can you use to schedule meetings and keep track of appointments or events?

Outlook Calender, Career Center Excel Sheet 

400

What are the Career Center Office Hours? 

In-Person:
Mondays to Thursdays: 9:00 AM - 3:30 PM
Fridays: 9:00 AM - 2:00 PM
Monday to Friday - by appointment only: 3:30pm - 5pm

Live Chat: Mondays to Fridays: 9:00 AM - 3:30 PM

Tuesdays & Thursday: 4:00 PM - 7:00 PM 

500

A student asks you a question about a service you are unfamiliar with. What is the most professional way to respond?

Be honest that you need to confirm the information, then connect the student with the appropriate staff member.

Employer Engagement

100

What is the name of the platform the Career Center uses to support job postings and employer records?

Symplicity.

200

Name one type of information a student might look for when reviewing a job posting.

Job title, responsibilities, qualifications, location, pay, or application instructions.

300

A student emails you asking for help finding a job. What information should a helpful response include?

• Thank the student for reaching out and let them know you're happy to help.
• Ask about their career interests, major, and the type of position they are seeking (part-time, full-time, internship, on-campus, etc.).
• Ask if they have heard about and signed up for Simplicity, our job and internship portal.
• If time allows, offer to walk the student through creating or updating their Simplicity account and show them how to search for job and internship opportunities.
• Share relevant job postings and resources that align with their interests.
• Ask if they currently have a resume.
• Encourage them to schedule an appointment with a Career Center team member for individualized resume feedback and job search support.
• Inform them about upcoming workshops, employer events, networking opportunities, and career fairs.
  • Hint: "Did you know we're hosting a Career Fair next Tuesday? It's a great opportunity to meet employers and learn about available job openings!"

400

A student says they cannot find a job they saw advertised earlier. What are two things you could do to help?

Help them search using keywords or filters and check the posting details or status in Symplicity.

500

You are updating employer records in Symplicity and notice that an employer's information appears incomplete or inconsistent. What steps would you take?

• Review the employer record to identify any missing or inconsistent information.

• Cross-reference the information with the employer's website, previous records, business cards, or other available documentation.

• Confirm with your Career Advisor Lead before making any changes to employer records.

• Once you receive approval, take the initiative to update the information accurately and professionally.

• Document any changes made and ensure the information is consistent throughout Symplicity.

• If additional information is needed, reach out to the employer for clarification or updated details.

Communication & Social Media

100

Name one social media platform the Career Center could use to promote services and events.

Instagram, LinkedIn, Symplicity 

200

What are three things you should verify before publishing a Career Center flyer?

ADA COMPLIANT, spelling and grammar, dates and times, accurate registration links and contact information 

300

You receive a call from a woman who wants to hire a CNA/HHA to assist her at home and would like to post a job through the Career Center. What steps would you take? 

nswer:

1. Ask what city she is located in.

2. Confirm the number of hours needed and the pay rate. The Job Duties. 

3. Email them the Job Posting Requisition Form.

4. Most importantly, request a copy of her government-issued ID, front and back, following the Career Center's procedures for verifying the person submitting the job posting.

400

You are creating a social media post featuring a student's success story. What should you consider before sharing their photo or personal information?

Make sure the student has filled out the form consenting to us being able to share their picture and avoid sharing confidential information.

500

Name three ways the Career Center promotes student engagement connects students with career resources and services.

Tabling Events, Class Presentations, Social Media

WEE

100

A student wants to earn college credit while working. What program should you tell them about?

The Work Experience (Cooperative Education) Program, which allows students to earn academic credit while working and developing career-related skills.

200

What is the main purpose of the WEE program?

To help students connect classroom learning with real-world work experience.

*Students receive CSU transferable elective college credit units for the hours they are currently working, interning, or volunteering

300

Where can a student submit an application for WEE?

In Symplicity, under "Work Experience" 

400

Why should a student tell their employer about their participation in WEE?

The employer needs to approve or sign required program documents, evaluations, and timesheets.

500

A student submits their application but has not received program approval. Can they automatically enroll in their assigned WEE course?

No. The WEE Office must verify and approve the application and learning objectives before the student can enroll in the assigned course.

Career Center Challenge: What would you do?

100

You are asked to create a flyer for an upcoming workshop, but you are missing the registration link. What should you do?

• First, check the Career Center Excel sheet to see if a registration link has already been created.

• Review the Career Center calendar and event listings for an existing registration or Zoom link.

• Follow up with the person who assigned the task to confirm whether a registration link has been created.

• If a link cannot be located, take initiative and ask whether you should create one.

• If approved and no link exists, create a Zoom registration link using the Career Center Zoom account.

• Update the registration link on all event platforms, including the flyer, calendar, website, social media, Simplicity, and any email communications.

• Double-check that the registration link works before publishing or sharing the flyer.

200

A student asks you to guarantee that they will get a job if they attend a workshop. What should you tell them?

Explain that workshops build skills and provide resources, but employment is not guaranteed.

• Be honest and professional. Explain that we cannot guarantee employment from attending a workshop.
• Let the student know that workshops are designed to help them build valuable skills, strengthen their resume, improve their interview techniques, and learn effective job search strategies.
• Explain that securing a job depends on several factors, including their qualifications, application materials, interview performance, and the needs of employers.
• Encourage them to take advantage of the Career Center's resources and services to increase their chances of success.
• Offer to connect them with a Career Center staff member for individualized support with their resume, cover letter, job search, and interview preparation.

300

A student asks you to review their resume, but you notice several spelling mistakes and missing information. How would you provide feedback professionally?

Use the Positive Sandwich Method to provide constructive feedback:

Start with Positive Feedback

• Highlight what the student did well.
• Point out strengths such as a clear format, strong work experience, relevant skills, or good educational information.
• Example: "You have a clean resume layout and did a great job highlighting your volunteer experience and leadership activities."

Provide Areas for Improvement

• Address spelling, grammar, and formatting errors professionally.
• Identify any missing information, such as contact details, dates, skills, or work experience descriptions.
• Offer specific suggestions for improvement.
• Example: "I noticed a few spelling errors and some sections that could use more detail. Adding descriptions of your responsibilities and accomplishments can help employers better understand your experience."

End with Encouragement

• Reinforce the student's strengths and confidence.
• Let them know these revisions will make their resume even stronger.
• Example: "Overall, you have a strong foundation. With a few updates and corrections, your resume will be much more competitive for employers."

400

The Career Center is hosting a resume workshop next week. Describe three steps you could take to help make the event successful. 

• Create a Zoom registration link using the Career Center Zoom account.
• Ensure registration is required and collect the following information:
  • Student Name
  • Email Address
  • Phone Number
  • Student ID (SID) Number
• Test the registration link to make sure it is working correctly.
• Promote the workshop through:
  • Social media platforms
  • Flyers
  • Email announcements
  • Simplicity and other Career Center communication channels
• Help prepare workshop materials, handouts, and presentation resources.

500

A student comes into the Career Center feeling discouraged because they have applied to several jobs but have not received any responses. How would you support them?

Listen empathetically, encourage them to keep going, and connect them with resume reviews, job-search resources, or career advising.