STORE WORKFLOW
This is the order of steps needed to keep the store running.
workflow
This role handles money and gives change.
cashier
Money given back to a customer.
change
Arriving on time and prepared is called…
What is punctuality?
A complete list of items in stock.
inventory
Saying “Hi, welcome!” is an example of this.
greeting
Name one task that happens BEFORE the store opens.
stocking, setting up, organizing, or preparing materials
This role greets customers and manages the line.
greeter/line manager
The total is $2.75 and a customer pays $5.00.
$2.25
Helping a teammate is an example of this.
teamwork
When you add more items because they are low.
restock
Using body language and facial expressions is called…
nonverbal communication?
Why is teamwork important during a shift?
to keep the store running smoothly / handle high demand
This role refills items and organizes products.
stocker
Name one important cashier skill.
accuracy / communication / staying calm / speed
Give one example of unprofessional behavior.
ignoring customers / using rude tone / being off-task
Name one “DO” when taking inventory.
count twice / write clearly / organize items
What is the FIRST step when handling a complaint?
stay calm and listen?
What should happen AFTER a shift ends?
cleaning, restocking, preparing for next class
This is the MOST important responsibility in a role.
priority task
What should a cashier say after receiving money?
repeat the payment (e.g., “You gave me $5”)
Why is professionalism important at work?
to build trust, respect, and responsibility
This is a short, catchy phrase used in advertising.
slogan
Give one polite phrase a worker should use.
“How can I help you?” or “Thank you”
What should you do if the line gets very long?
work faster, communicate, call for help, keep flow moving
Why should you match your strengths to a role?
to be successful / work efficiently / do your best work
Why is accuracy important when handling money?
avoid mistakes and keep trust?
A student rolls their eyes at a customer. This is…
unprofessional behavior
Why is marketing important in a store?
to attract customers and increase sales
Why is communication important in the workplace?
to help customers and work as a team?