Coffee Shop
This person makes coffee drinks for customers.
Barista
This person mixes flavors like watermelon, blue raspberry, and strawberry.
Mixer
What should you do before your shift starts?
Arrive on time (Also: "Be early," "Clock in")
What should you do when your teammate is talking?
Listen (Also: "Wait your turn", "Pay attention")
What should you do to remember your tasks at work?
Make a list (Also: "Follow steps", "Ask for directions")
This person takes money and gives change at the window.
Cashier
This person takes money and gives customers their drinks.
Cashier
What should you do if you finish your task early?
Ask, "What can I do next?" (Also: "Can I help with something else?")
If you and your teammate disagree, what should you do?
Talk calmly (Also: " Work it out", "Ask for help")
What should you do if you are tired at work?
Keep trying (Also: "Do your best", " Ask for a break if needed")
This person stands at the door and welcomes people with a smile.
Greeter
This person brings the drinks to the customers.
Server
What is the first thing you should do if you spill something at work?
Clean it up (Also: "Tell a manager," " Make it safe")
What should you say when someone helps you at work?
"Thank you" (Also: "Thanks so much", "I appreciate it")
How should you answer the phone at work?
"Hello, this is [your name]. How can I help you?" (Also: "Good Morning, [business name]")
This person keeps the shop clean by sweeping, mopping, and taking out the trash.
Custodian
This person wipes counters and keeps the stand clean.
Cleaner
How should you talk to your team at work?
With respect (Also: "Be polite"," Use kind words")
Why is teamwork important?
The job gets done faster (Also: "Everyone helps", " Work is easier")
What should you wear to work?
Clean clothes (Also: "Uniform", "Clothes that fit the job")
This person puts items on shelves and prepares supplies for the team.
Stocker/Prep worker
This person measures, stirs, and follows steps in order.
Prep worker
What should you do if you are sick and cannot come to work?
Call your boss ( Also: "Tell your manager", "Let someone know")
If you don't know how to do something, what should you do?
Ask for help (Also: "Ask your boss", " Ask a teammate")
Why is it important to be kind to customers?
So, they come back (Also: " To make them happy", "To give good service")