Business
business process where a stylist can rent space within an existing salon
Booth Rent
how much your typical Guests spends per visit on services and/or products
Average Ticket
The process of obtaining the information you need from your Guest in order to suggest services, products and solutions to their hair and body needs
Consultation
When Guests continuously return for scheduled services, remaining loyal to the salon and you
Guest Retention
is the action of selling your Guest additional services and or products based on needs and solutions also known as ‘add-on’ services or products
up selling
a business that is solely owned and managed by one person
Sole Proprietor
percentage of dollars brought into the salon from Guest services and products sold by a particular stylist
Commission
using your own words to summarize what you heard the speaker say
Paraphrasing
A collection of your best work in digital or paper form
Portfolio
guarantees that the business is protected in the events of accident and injury, fire, theft and loss of ability to do business
Insurance
report or plan of action that describes the current or projected future of a business
Business Plan
professional products that are sold to Guests through your recommendations based on their hair and body needs
retail supplies
the process of gaining a new Guest who was referred to you by an existing Guest
Guest Referral
a communication tool that catalogs and summarizes your education, employment history and professional accomplishments
Resume
the use of written, verbal, and visual communication designed to attract potential Guests to your business
Marketing
business comprised of a group of stockholders who have a proprietary interest in the company and its welfare
Corporation
supplies used in the daily operation of the salon
Consumption Supplies
Question that requires more than a few words to answer and is used in an effort to draw out information
Open Ended Questions
the accounting practice of maintaining and organizing all business record
Record keeping
any formal document that is a signed agreement between two parties and predetermines how certain situations will be handled should they arise
written agreement
Business model where you operate a hair salon under the name and systems of an established brand
Franchise
the money you will invest to start your business
Capital
Process of using verbal and non-verbal signs that show the speaker you are interested in what they are saying
Active Listening
List containing the information of Guests who could not be booked when they originally requested
Cancellation List
when two or more persons share in the ownership and operations of a business
Partnership