Jobs
Soft Skills
Hard Skills
Expected Behaviors
Unexpected Behaviors
100

You say hi and bye to customers as they enter and leave the store. 

Who is a greeter?

100

Soft skills

What are people skills?

100

You have the hard skills needed to cut grass. 

What is using a lawnmower?

100

You get to work at your scheduled time.

What is arriving on time?

100

You didn't get to work on time. 

What is you are late and your boss may be upset?

200

Seats the guest and passes out menus at a restaurant.

Who is a host/hostess?

200

I can ask for help when I need it.

What is self- advocacy?

200

You have the hard skill of washing dishes. 

What is using the dishwasher and managing the flow of dishes?

200

Doing what you're told and taking care of additional work as needed. 

What is a good work ethic?

200
Your boss told you to stack the boxes, but you decide to go on a break. 

What is not completing work tasks?

300

Mows peoples lawns and cuts brushes and trees. 

Who is a landscaper? 

300

You show you care about other's emotions. 

What is having empathy?

300

You have the skills to work as a handy man. 

What is being able to use tools?

300

You greet your customers and you let your boss know that you will not be able to work on Friday. 

What is good communication?

300

You ignore your boss and you are not using appropriate work place language. 

What is being disrespectful? 

400

Works on the computer and answers the phone. 

Who is receptionist/office worker?

400

You control your facial expressions, posture, and tone during conversations. 

What is body language?

400

You have the skills to work in an office. 

What is typing, computer skills, answering the phone, filing?

400

You show up on time, you do what you are supposed to, and you work hard. 

What is good work ethic?

400

You sit down at work and take extra breaks even though the store is really busy. 

What is poor work ethic?

500

Cleans the cages and walks the dogs. 

Who is kennel tech?

500

I complete my job and I do it well. 

What is quality of work?

500

You have the skills to work as a custodian. 

What is cleaning, organizing, safety?

500

You have good time management. 

What is you arrive on time, work quickly, and get all of your tasks done? 

500

You don't tell your boss you will not be able to work on Friday. 

What is poor communication?

M
e
n
u