Customer Service
Name a local retailer.
Weis, Kwik fill, Bryne dairy, Walmart, CVS, Sonic, Humdinger, etc...
What is a retirement plan called?
A pension or 401K.
What should you always do when you meet an interviewer?
Shake their hand, introduce yourself and/or greet them
How should you greet a customer?
Greet them and ask if they need any help.
What is the largest mammal?
Blue whale
What is the economic impact of retail on New York State?
A. 1 Million B. 2.9 Million
C. 500 Thousand D. 2.9 Billion
B. 2.9 Million people are employed by retail in NY
What is it called when you have a plan in place for your income/
A budget
What type of clothing is appropriate for an interview?
Business causal or semi causal. Button down, skirt/pants, blouse, black shoes.
Should you ever ask a customer how much they are willing to spend?
Why or why not?
No because it is considered impolite, you should use open-ended questions to determine how much they are willing to spend.
What is the most common flavor of ice cream consumed?
Vanilla
Name a type of multichannel retailing.
Physical store, online store, catalog, social media or retailer app.
True or false, checking your credit score lowers it.
False, checking your score does not impact it.
How long should your resume be?
It should not be longer than a page, with all the relevant work experience.
What is the difference between open-ended questions and close-ended questions?
Open-ended questions are questions that allow the customer to explain further and start a conversation. Close-ended questions are usually answered with yes or no as a response.
What is the color of a giraffes tongue?
Black, purple or blue
What type of mindset allows for improvement?
The growth mindset
Name a type of customer mindset.
Comparison, Impulse, Loyal, Follower, Trend and Recreation buyer.
Respond to 'Why are you leaving your current job'.
Explain that you are looking for something that will help improve your work environment/want a change of pace/you are relocating etc.
How do you handle an irate customer?
Remain calm, apologize and try to find the best solution to fit the customers needs.
What is the largest organ of the human body.
The skin
How should you respond to shoplifting or another form of theft.
You should remain calm, never do anything to put yourself or others in harms way, alert security if possible, prevent customers from interacting with thieves, contact a manager.
After taxes are taken out of your check; what is the money you receive called?
Your net income.
Should you ask about salary during the interview?
Why or why not?
No because the interviewee should already know the expected salary from the application.
Name three out of five SMART goals
Specific
Measurable
Attainable
Realistic
Timely
What country produces the most amount of coffee in the world?
Brazil