Key Terms
This term is defined as "A group working together toward a common goal."
Teamwork
Name the leadership style in which the leader involves group members in decision-making.
Democratic
What are the two common problem-solving groups employers establish?
Department groups and cross-functional groups
What is the first step in the six-step conflict resolution model?
Identify the problem resulting in conflict.
What tool documents the purpose of a meeting, items to be discussed, and the timetable for each item?
Agenda
This term describes a "group member who captures meeting notes and documents decisions made during a group discussion."
Recorder
Which leadership style gives team members almost complete freedom with little direction from the leader?
Laissez‑faire
Which group member is responsible for managing time within a group discussion?
Timekeeper
In the six-step model, which step asks the group to "brainstorm solutions by actively listening to all group members"? (Give the step number.)
Step 2
What are meeting minutes? Provide the short definition used in the materials.
Meeting minutes are a formal document of notes that include the important details of an actual meeting in a condensed format.
The term for "the shared belief that all team members are free to speak, share, and question within a team without any judgment or punishment."
Psychological safety
List two techniques a democratic leader should employ when leading a team (answer with two distinct techniques mentioned in the source).
Communicate goals and expectations; collaborate with group members when setting meetings or making decisions. (Other acceptable answers: supervise the work process and group performance; model the expected work ethic and behavior.)
Give an example of a department group from the chapter's examples.
A marketing department group (marketing manager, copywriter, designer, communications specialist, content creator, graphic designer)
What is passive behavior, according to the chapter? Provide the simple definition.
Passive behavior is when an individual does not engage or act in a conflict (for example, observing without participating).
How can project management software help teams plan and track progress? Provide two uses from the chapter.
It helps teams communicate and share resources; it creates calendars/schedules and assigns tasks.
This phrase refers to "an application used by businesses to help plan projects and track the progress of various project components."
Project management software
Which term means "having great responsibility in directing the operations, activity, and performance of a business or organization"?
Leadership
Describe one example of a cross-functional group from the chapter.
Individuals from several departments working jointly on a project — e.g., software developers creating different aspects of a piece of software, or different kinds of doctors working together on patient care.
Explain why conflict can be positive for a team (one clear reason from the text).
Conflict can bring about new ideas or help solve a problem when disagreements are handled appropriately.
What is emotional intelligence as defined in the documents?
Emotional intelligence is being able to demonstrate self-control during times of stress.
Define this: "Confidence and self-assurance arising from one’s appreciation of abilities or qualities."
Self-esteem
Identify three common leadership styles referenced in the chapter.
Autocratic, Democratic, Laissez‑faire
Name five common roles of group members listed in the review.
Facilitator, Recorder, Timekeeper, Contributor, Observer
List all six steps of the conflict resolution model in order.
Why should an employee invest in professional development? Provide the chapter's rationale.
Employees who invest in professional development increase their skills, become better team members, and have more opportunities to advance into leadership positions.