Communication
This involves speaking clearly, actively listening, and recognizing nonverbal cues.
What is Oral Communication?
This cognitive skill involves analyzing information and forming a logical judgment.
What is Critical Thinking?
This core competency relates to a person's work ethic and positive attitude in the workplace.
What is Work Ethic (or Professionalism)?
This intrapersonal skill is the capacity to learn from experience and adjust to change.
What is Resilience (or Adaptability)?
This soft skill involves working productively with diverse groups toward a shared objective.
What is Collaboration (or Teamwork)?
The ability to generate new and unique ideas or find original solutions to challenges.
What is Creative Problem-Solving (or Creativity)?
This involves respecting others' backgrounds, perspectives, and experiences.
What is Intercultural Fluency (or Diversity Awareness)?
A positive trait that describes someone who takes the lead in starting tasks without being prompted.
What is Initiative (or Self-Direction)?
The ability to express ideas, feelings, and information in writing, which is crucial for professional emails and reports.
What is Written Communication?
An individual or team facing an unexpected obstacle must use this skill to quickly assess the situation and determine the best course of action.
What is Decision Making (or Troubleshooting)?
Completing your assigned tasks and being reliable, often described as keeping your promises.
What is Accountability (or Reliability)?
The ability to manage your emotions and respond to stressful or difficult situations constructively.
What is Stress Management (or Emotional Regulation)?
The act of sending and receiving messages without words, such as body language and facial expressions.
What is Nonverbal Communication?
This involves gathering and organizing all relevant facts before making a decision.
What is Fact-Finding (or Research/Analysis)?
This is the ability to manage your time and tasks to achieve goals efficiently.
What is Time Management (or Organization)?
This skill is demonstrated when you continue to work toward a goal despite encountering difficulties or setbacks.
What is Perseverance (or Grit)
This is the final step in the communication process, letting the speaker know the message was received and understood.
What is Feedback?
In a group setting, this is the process of finding a resolution that satisfies all parties.
What is Conflict Resolution?
This involves maintaining appropriate dress, demeanor, and language suitable for the work environment.
What is Appropriate Conduct (or Etiquette)?
This includes being open to new methods, tools, or ideas when a traditional approach is no longer effective.
What is Flexibility?